Prosper Maumbe
Restaurant General Manager
Pretoria
Summary
Adaptable and enterprising Restaurant Manager with solid industry background and proven expertise in building and leading successful teams.
Dynamic professional with demonstrated success in developing staff from entry level to management positions.
Overview
20
20
years of professional experience
Work History
Restaurant General Manager
Burger King South Africa
03.2014 - Current
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Orchestrated positive customer experiences by overseeing every area of service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Built and leveraged community relationships to drive business and maximize sales.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- implemented, and managed business plans as directed by operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Franchise Consultant
Famous Brands
03.2009 - 12.2013
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Analyzed data and developed actionable recommendations to drive growth.
- Attended and participated in scheduled franchisee company meetings.
- Provided ongoing coaching and motivation to franchisees and management, 'handholding' for agreed periods.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Restaurant Manager
Nandos
02.2006 - 02.2008
Restaurant Manager
Debonairs Pizza, Steers & Milky Lane
09.2003 - 01.2006
Education
Business And Entrepreneurship
St Joseph School Of Business
Chicago USA 04.2001 -
Skills
Customer Engagement
Business Management
Talent Development
Health Code Compliance
Inventory Management
Labor Management
Guest Relations
POS System Knowledge
Scheduling Coordination
Cost Control
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved exceptional results through effectively helping with developing crews to become supervisors and ultimately Restaurant Managers for the Pretoria Region.
Timeline
Restaurant General Manager
Burger King South Africa
03.2014 - Current
Franchise Consultant
Famous Brands
03.2009 - 12.2013
Restaurant Manager
Nandos
02.2006 - 02.2008
Restaurant Manager
Debonairs Pizza, Steers & Milky Lane
09.2003 - 01.2006
Business And Entrepreneurship
St Joseph School Of Business
04.2001 -