Hi, I’m
PURNESHA NERALE THIMMAPPA
JEDDAH,SAUDI ARABIA
Summary
Specialising in warranty administration with focus on customer service and team coordination. Capable of streamlining processes for improved operational efficiency and superior customer satisfaction. Skilled in utilising industry-specific software to manage warranty claims, coupled with keen attention to detail to ensure all data is accurate and up-to-date.
Overview
13
years of professional experience
3
years of post-secondary education
Work History
ALTAWKILAT GMC, Chevrolet, HUMMERJeddah, Mecca Region
Warranty administrator
06.2015 - Current
Job overview
- Ensured accuracy in warranty claims for improved company reputation.
- Enhanced overall efficiency with organised documentation of warranty issues.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Documented all warranty information, leading to streamlined operations.
- Improved claim accuracy by thoroughly reviewing all submitted warranties.
- Developed comprehensive reports on warranty claims, improving transparency and tracking.
- Reviewed technical bulletins daily to stay updated with changes in manufacturers' policies.
- Collaborated closely with technicians, enhancing communication and problem resolution rate.
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
- Provided exceptional customer service by promptly addressing warranty queries.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Coordinated with service departments to resolve client concerns swiftly.
- Tracked pending warranties diligently to meet deadlines consistently without fail.
- Streamlined warranty processes to improve customer satisfaction.
BOSCH Automotive ElectronicsBengaluru, INDIA
Supplier quality engineer
12.2011 - 05.2015
Job overview
- Improved supplier quality performance by implementing rigorous audit processes.
- Conducted detailed product inspections for enhanced production quality.
- Achieved significant supply chain efficiency with robust process management.
- Developed supplier qualification procedures to reduce risk in sourcing.
- Provided technical support to suppliers, fostering better understanding and application of specifications and requirements.
- Addressed critical supplier issues promptly, enhancing overall operational efficiency.
- Led cross-functional teams, ensuring superior product quality.
- Coordinated with procurement team for streamlined vendor selection process.
- Compiled detailed monthly reports on supplier performance metrics for senior management review.
- Improved product quality by completing company, system and compliance audits.
- Coordinated closely with appropriate teams to implement necessary process and procedural changes to prevent quality issue recurrence.
- Monitored and assessed quality performance to gauge progress.
- Updated relevant documentation, checking for accuracy and relevance.
- Created and issued Standard Operating Procedures for team members to follow.
- Estimated costs, scheduling requirements and labor needs to produce engineering designs.
- Implemented policies and devices to improve workplace safety.
Education
Sanjay memorial polytechnic SagarINDIA
Diploma from Electronics and communication, Automobiles training
06.2006 - 07.2009
Skills
- Customer relations
- Quality Control
- Estimations
- Failure Mode and Effect analysis
- Excellent time management
- 8D problem solving
Languages
English
Fluent
Kannada
Fluent
Arabic
Upper intermediate
Affiliations
- CRICKET, FOOTBALL
Timeline
Warranty administrator
ALTAWKILAT GMC, Chevrolet, HUMMER
06.2015 - Current
Supplier quality engineer
BOSCH Automotive Electronics
12.2011 - 05.2015
Sanjay memorial polytechnic Sagar
Diploma from Electronics and communication, Automobiles training
06.2006 - 07.2009
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