Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Community Service
Generic

Pushpinder Singh

Parafield Gardens

Summary

Results-driven claims specialist with a proven track record in efficiently managing and processing claims while ensuring regulatory compliance and maintaining exceptional customer satisfaction. Expertise in resolving complex cases through strong analytical problem-solving skills and effective communication. Recognized as a collaborative team player dedicated to fostering a positive team culture and supporting colleagues. Committed to continuous learning and adaptability in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Job Seeking Claim Specialist

EML
07.2025 - Current
  • Processed and reviewed claims to ensure accuracy and compliance with company policies.
  • Assisted in gathering necessary documentation for claim evaluations, enhancing workflow efficiency.
  • Utilized claims management software to track and manage claim statuses effectively.
  • Collaborated with cross-functional teams to resolve discrepancies and expedite claims resolutions.

Senior Case Manager

EML
08.2023 - 07.2025
  • Coordinated client intake and assessment processes to determine eligibility for services.
  • Developed individualized service plans in collaboration with clients and stakeholders.
  • Facilitated communication between clients, service providers, and community resources.
  • Monitored case progress, ensuring compliance with regulations and timely interventions.
  • Mentored junior case managers on best practices and effective client engagement strategies.

Senior Case Manager (Youth on Track Team)

Mission Australia
05.2022 - 08.2023
  • Company Overview: Mission Australia is a national Christian charity that has been helping vulnerable Australians move towards independence for over 160 years.
  • Respond to referrals and conduct intake processes in a timely manner and according to service guidelines.
  • Deliver intensive case management supports to a caseload of 12 young people and their families addressing criminogenic risk and needs.
  • Develop comprehensive case plans with the young person and their family focusing on addressing the young person’s individual criminogenic needs as identified through the YLS/CMI-AA assessment and increase pro-social behaviour.
  • Regularly review individualized and family case plans for each client working towards their goals.
  • Deliver a range of evidence-based interventions to address risk factors such as drug and alcohol, family functioning, education, housing supports, and offense-focused programs.
  • Build relationships based on trust and respect, and that involves listening, honesty, direct and respectful communication.
  • Ensure that information on relevant community resources is available to participants and that appropriate referrals are made and followed up.
  • Maintain client confidentiality at all times.
  • Provide effective and culturally sensitive support to all clients regardless of ethnicity, race, gender, social and economic class or sexual identity.

Intake & Referral Officer

Mission Australia
03.2022 - 05.2022
  • Company Overview: Mission Australia is a national Christian charity that has been helping vulnerable Australians move towards independence for over 160 years.
  • Induct clients into the service including the property, facilities, financials, and regulations.
  • Work with low to medium level clients to build a positive working relationship through empathic listening and support.
  • Assist clients in the process of transition out of the service into independence or other services.
  • Manage the front office and reception area including taking phone calls, responding to queries and managing guests.
  • Complete a range of required administration tasks including coordination of incoming and outgoing mail/faxes and distribution, maintenance of staff records, stocktake and purchasing to ensure the efficient running of the office.
  • Where possible develop and improve administrative processes.
  • Maintain adherence with all internal and external policies and procedures including contractual obligations, OHS, Privacy and EEO.

Community Service Worker

Mission Australia
01.2022 - 03.2022
  • Company Overview: Mission Australia is a national Christian charity that has been helping vulnerable Australians move towards independence for over 160 years.
  • Attend to walk in clients and their diverse requests with empathy.
  • Conduct Intake of all Emergency Relief clients, both by appointment or walk-in where appropriate.
  • Responsible for the intake and assessment of Emergency Relief clients, referring Emergency Relief clients to appropriate services when necessary.
  • Provide clients with one-off food support, referral and information to appropriate clients who do not require ongoing support from the service.
  • Undertake initial registrations for clients, including all necessary paperwork and application forms.
  • Prepare any reports related to Emergency Relief.
  • Actively participate in the sourcing of referral services to meet the needs of clients and establish referral pathways that will assist clients who are at risk.
  • Following up with clients and services where required.

Project Estimator / Manager

Excel Group Sydney
01.2016 - 01.2022
  • Company Overview: Excel Group is a restoration company who works for insurance companies.
  • Making initial contact with client once claim is received and getting the incident details.
  • Attending affected sites and arranging for the make-safe team to attend as required.
  • Preparing reports for the insurance companies with cost estimates and works required.
  • Communicating with insureds and insurers on regular basis for updates and follow ups.
  • Activity and resource planning of day to day projects.
  • Organising and motivating team projects.
  • Ensuring efficient time management.
  • Ensuring customer satisfaction through empathetic communication.
  • Analyzing and managing project risks.
  • Closure of case with high client satisfaction.

Education

First Aid Certificate -

01.2022

Cultural Training - undefined

01.2022

Bachelor - Social Work

Australian College of Applied Psychology
01.2021

Diploma - Business Administration

01.2017

Skills

  • Good knowledge of MS Office including MS Word and MS Excel
  • Good knowledge of Social work theories
  • Stronghold of Strength-based & solution focused theories
  • Good knowledge of structural social work theories that helps to understand the structural oppression of an individual
  • Good understanding of the issue of domestic violence, homelessness, children’s safety, and other social issues
  • Claims processing
  • Claims investigation
  • Verbal communication

Accomplishments

  • Commitment to customer service
  • Commitment to working in a team environment
  • Commitment to meeting project deadlines
  • Experience in working as a caseworker and a clear understanding of case-managing skills
  • Experience in intake assessment and referral processes
  • Sound understanding of the issues of homelessness, domestic violence, disability, poverty, and more
  • Very sound understanding of Centrelink and various payments and support
  • Acknowledged by my lecturers and supervisors for the use of appropriate anti-oppressive language
  • Acknowledged by management for my calm and organized approach to all situations, regardless of how big a problem it is
  • Acknowledged by management for my organization skills and efficiency in all tasks
  • Acknowledged by management for my ability to deal with difficult customers and resolve issues
  • Acknowledged by my manager for my generosity and compassion for another team member experiencing (hardship/loss/seriously ill child)

Languages

Hindi
Full Professional
English
Full Professional

Timeline

Job Seeking Claim Specialist

EML
07.2025 - Current

Senior Case Manager

EML
08.2023 - 07.2025

Senior Case Manager (Youth on Track Team)

Mission Australia
05.2022 - 08.2023

Intake & Referral Officer

Mission Australia
03.2022 - 05.2022

Community Service Worker

Mission Australia
01.2022 - 03.2022

Project Estimator / Manager

Excel Group Sydney
01.2016 - 01.2022

Cultural Training - undefined

Bachelor - Social Work

Australian College of Applied Psychology

Diploma - Business Administration

First Aid Certificate -

Community Service

Mount Druitt Ethnic Communities Agency (MECA), MECA is a community organisation that assist refugees and migrants to settle in Australia. MECA runs various programs which provide information about various services available for refugees and migrants., Student placement, 2020, Assist at reception by taking phone calls, welcoming clients and making bookings., Search for various grants available for the community organisations and apply for the suitable one., Attend interagency meetings and record meeting minutes., Research for new programs to assist the community.

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Pushpinder Singh