Qassim Mohammed Alshalati
SAFWA ,00966
Summary
Diligent Technical Manager with experience delivering accurate, compliant technical checks, audits and documentation. Solution-focused with excellent problem-solving skills to limit operational disruptions. Proactive and responsive to address changing priorities and maintain team output.
Driven and innovative professional with track record of exceptional problem-solving and leadership abilities. Proficient in project management and team collaboration, with strong focus on delivering technical solutions.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Technical manager
Al-hoty calibration services
Khobar, Eastern Province
12.2013 - Current
- Ensured timely completion of projects through effective resource management.
- Improved customer satisfaction by resolving technical complaints promptly.
- Maintained high-performance standards with rigorous testing procedures.
- Coordinated cross-functional teams to achieve project goals.
- Advanced business objectives through strategic technology planning and execution.
- Optimised code quality for enhanced user experience.
- Updated policies and practices to reflect business objectives and improve technical output.
- Led conformance activity across environmental, health and safety and regulatory compliance.
- Monitored health and safety measures for guaranteed compliance.
Customer service representative
Arab national bank
Jubail, Eastern Province
01.2010 - 11.2013
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Collaborated with sales team to maximise product visibility and sales.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Education
Diploma - Computer Maintenance And Networking
Jubail Technical Institute
Jubail07.2009
Skills
- Project coordination
- Interpersonal communication
- Quality control procedures
- Quality Assurance
- Technical project management
- Customer engagement
- Quality control inspections
- Leadership skills
- Performance monitoring
- Stress tolerance
- Effective communication
- Quality assurance methods
- Customer relationship building
- Quality control measures
- Handling SAAC Accreditation
- Calibration of Different Types of Instruments
Languages
Arabic
Native
English
Intermediate
Certification
Certify LAB Quality Management System Internal Audit ISO 17025:2017
Certify ISO 9001:2015 Lead Auditor
Timeline
Technical manager
Al-hoty calibration services
12.2013 - Current
Customer service representative
Arab national bank
01.2010 - 11.2013
Certify LAB Quality Management System Internal Audit ISO 17025:2017
Certify ISO 9001:2015 Lead Auditor
Diploma - Computer Maintenance And Networking
Jubail Technical Institute
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