Qudsia khan
Aligarh,Uttar Pradesh,India
Summary
Results-driven professional with extensive experience in project management, consistently delivering high-quality outcomes through effective leadership and team collaboration. Skilled in client engagement to accurately assess needs and provide exceptional service. Proven ability to motivate teams and drive projects to successful completion.
Overview
8
8
years of professional experience
Work History
Hopsital Front desk Trainer and Administrator
LMTI, Lifekare Technologies
Gurugram, India
06.2024 - Current
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Delivered training programmes within allocated timeframes.
- Mentored learners to build subject confidence and competence.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Worked with students in setting and achieving attainable learning goals.
- Maintained up-to-date knowledge of industry best practices to incorporate into training programmes.
Center Manager
Taj Hospital And Medical Research Centre
Aligarh ,Uttar Pradesh, India
08.2022 - 05.2024
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
- Conducted regular performance evaluations of staff, providing constructive feedback and setting development goals.
- Managed and trained staff to meet centre objectives and complete projects and tasks.
- Reviewed and updated centre policies and procedures, ensuring compliance with legal and regulatory requirements.
Trainer
Orion Edutech
, New Delhi
09.2019 - 05.2022
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Measured quality and effectiveness of training programmes using established methods.
- Utilised feedback from participants to refine training approaches, achieving higher satisfaction rates.
Training instructor and coordinator-Operations
BVGUKSAS EMS Private limited/CATS Ambulance servic
New Delhi, India
03.2018 - 07.2019
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Measured quality and effectiveness of training programmes using established methods.
- Facilitated interactive workshops on customer service excellence, improving team performance significantly.
Education
MBA Hospital Administration
Jamia Hamdard
New Delhi01-2015
B Sc.Emergency Trauma Care Technology
Jamia Hamdard
New Delhi01-2012
Diploma In General Nursing & Midwifery
Aligarh Muslim University
Aligarh01-2009
Skills
- Training and development
- Performance evaluation
- Operational management
- Public speaking
- Coaching and mentoring
- Performance assessment
- Team collaboration
- Continuous learning
Languages
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Hopsital Front desk Trainer and Administrator
LMTI, Lifekare Technologies
06.2024 - Current
Center Manager
Taj Hospital And Medical Research Centre
08.2022 - 05.2024
Trainer
Orion Edutech
09.2019 - 05.2022
Training instructor and coordinator-Operations
BVGUKSAS EMS Private limited/CATS Ambulance servic
03.2018 - 07.2019
MBA Hospital Administration
Jamia Hamdard
B Sc.Emergency Trauma Care Technology
Jamia Hamdard
Diploma In General Nursing & Midwifery
Aligarh Muslim University