Queenie Tsoi
Holistic Health Practitioner
Christies Beach
Summary
Personable practitioner with a genuine passion for delivering exceptional client service through individualised plans. Possessing a unique combination of strong interpersonal skills, proven adaptability in learning, and proficiency in computer and administrative duties. Fluent in three languages, eager to transition into a new field to leverage solid foundation in client interaction and problem-solving to new professional environment.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
Receptionist + Support Worker
Uniting Care Wesley Bowden (UCWB)
Adelaide, South Australia
07.2023 - Current
- Answered central telephone system and directed incoming calls to correct offices.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Holistic Health Practitioner
Founder of Healing With Queenie
02.2022 - Current
- Designed and delivered holistic health package by educating clients on the importance of proper nutrition, exercise, and stress management for 10+ happy returning clients.
- Managed appointments, scheduling, business finances, administration and marketing.
Guest Experience Host & Sport Team G.O.
ClubMed Kiroro Grand
06.2024 - 10.2024
- Enhanced guest satisfaction, contribute to memorable and enjoyable luxury hotel experiences.
- Promoted sporting events and increased sales in private lessons
- Conducted yoga lessons and facilitated sport activities and dances
Community Support Worker
Self-Employed
01.2022 - 01.2024
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Facilitated community integration for clients by organizing social outings.
Body Therapist and Administration
Peak Wellbeing Restorative Center
01.2018 - 09.2023
- Developed personalised therapy packages and maintained long-term, positive relationships
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and client care.
- Documented patient information, treatment plans, and tracked progress according to goals for interventions.
Education
Bachelor of Social Science -
Lingnan University
Hong Kong 04.2001 -
Bachelor - Human Nutrition
Flinders University
03.2018 - 11.2021
Certificate III - Individual Support
Celtic Training
05.2023 - 08.2023
Skills
Microsoft Office
Google Suite
Individual counseling
Tech-savvy
Problem-solving abilities
Multitasking
Excellent communication
Scheduling appointments
Administrative support
Customer service
Documentation and reporting
Timeline
Guest Experience Host & Sport Team G.O.
ClubMed Kiroro Grand
06.2024 - 10.2024
Receptionist + Support Worker
Uniting Care Wesley Bowden (UCWB)
07.2023 - Current
Certificate III - Individual Support
Celtic Training
05.2023 - 08.2023
Holistic Health Practitioner
Founder of Healing With Queenie
02.2022 - Current
Community Support Worker
Self-Employed
01.2022 - 01.2024
Bachelor - Human Nutrition
Flinders University
03.2018 - 11.2021
Body Therapist and Administration
Peak Wellbeing Restorative Center
01.2018 - 09.2023
Bachelor of Social Science -
Lingnan University
04.2001 -
Certification
Community Beach Yoga & Singing Meditation Group (Weekly)
Languages
English
Cantonese
Mandarin