QUINTIN MWENDWA KIOKO
Riyadh,Saudi Arabia
Work preference
Summary
Skilled Barista with expertise in coffee brewing, latte art, and espresso extraction. Operates and maintains coffee-making equipment, ensuring high-quality beverage preparation. Efficiently manages tasks in fast-paced settings while delivering exceptional customer experiences through effective service and beverage pairing knowledge.
Overview
2
2
Languages
13
13
years of post-secondary education
7
7
years of professional experience
Work history
A waiter
Nashville Café
Mombasa, Kenya
2019.09 - 2019.10
- Took orders, noting dietary restrictions and special requests.
- Served the food and drinks to the customers ensuring that the order is accurate and that each dish is presented correctly.
- Welcomed customers, greeted them, and presented the menu.
- I am proud of my contributions to the success of Nashville Café during my tenure as a waiter. Over the past year, I led a team that achieved a 10% increase in sales revenue, surpassing our monthly targets consistently. I accomplished this by implementing new sales strategies and campaigns that helped to identify new leads and close more deals. I also collaborated closely with other departments to streamline our processes, resulting in greater efficiency and better customer service. I am grateful for the opportunity to have made a meaningful impact on the business and to have worked with such a talented team.
- Highlighted significant contributions to team success during tenure.
- Identified a key achievement that positively impacted the organisation.
M-TIBA agent
Gertrude’s Children Hospital
2020.01 - 2020.08
- Assisted patients in logging into m-tiba wallets on their phones, ensuring seamless access to healthcare services.
- Contacted patients to remind them of upcoming appointments and provided support to those facing challenges in attending the clinic.
- Welcome the patients and check patient attendance.
- Record time in and out of the patients and next appointment of their clinic.
- Book the patient's next appointment date in the system.
- Coordinated multiple projects effectively, ensuring timely completion and adherence to quality standards.
- Highlighted significant contributions made
A Barista
Grama Mini Market
Mombasa Terminus
2021.01 - 2023.07
- Increased beverage sales by 15% through effective up selling and exceptional customer service
- Streamlined order preparation and coordination to enhance workflow efficiency during peak hours
- Maintained hygiene standards, achieving 20% improvement in kitchen cleanliness score
- Documented significant accomplishments in role
A Barista
Moonshell Restaurant Mariakani Kenya
Mariakani,Kilifi, Kenya
2023.07 - 2023.11
- Brewed high-quality espresso and coffee drinks, consistently meeting customer expectations and enhancing overall experience.
- Took ownership of both front-of-house and beverage prep,improving service time and order accuracy
- Customised fresh juices based on individual preferences, contributing to increased guest satisfaction and loyalty.
- Efficiently handled POS operations with zero cash discrepancies during employment period.
- Key Achievements;
A Barista
Roots And Koffee Emali Kenya
Emali,Makueni, Kenya
2023.12 - 2024.03
- Mastered manual brewing methods(V60,chemex,french press)enhancing the cafe's specialty coffee profile.
- Contributed to improved quality standards through proper recipe consistency and beverage presentation.
- Maintained a clean and well-organized beverage station, supporting operational efficiency during peak hours.
- Highlighted contributions to team success through collaboration and support.
A certified professional barista
Spring Valley Coffee Roasters Limited
Nairobi, Kenya
2024.04 - 2025.07
- Managing daily coffee operations, ensuring efficient workflow and delivering exceptional quality beverages.
- Training new baristas on SCA standards, focusing on espresso techniques, brewing methods, and customer interaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Creating strong relationships with customers by recommending coffee based on their preferences and educating them on coffee origins.
- Cultivated strong relationships with regular clients, driving customer loyalty and repeat business.
- Showcased key achievements that contributed to team success, enhancing overall café performance.
- 1. Christmas Box | The Box 2024, Karen Connection, Karen, Kenya.
- It offers the most selective and sophisticated up-market Christmas Fair in Nairobi, Kenya; the perfect concept to once again give Kenyans and expatriates in Kenya and various parts of Africa, Europe, America and Asia, a chance to do their shopping for Christmas gifts.
- 2. ITW Africa event held at Radisson Blu Hotel, Nairobi Upper Hill, Kenya (10-12 September 2024)
- ITW Africa is the essential connectivity and digital infrastructure event in Africa, uniting the industry giants who keep the world connected.
Head barista
Waqar Coffee Shop
Riyadh, Saudi Arabia
2025.08 - Current
- Ensured consistency in coffee quality with meticulous attention to detail.
- Enhanced customer experience by implementing efficient beverage preparation techniques.
- Streamlined operations to ensure cleanliness and organisation of the bar area.
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Managed inventory control to avoid stock shortages during peak hours.
- Championed high hygiene standards within the café environment, promoting a healthy workplace.
Education
Certificate of Professional Barista Skills - Coffee Education
Coast Barista Organization
Mombasa,Kenya 2022.07 - 2022.07
Kenya Certificate of Secondary Education - Education
Dr. Krapf Memorial Secondary School
Kilifi,Kenya 2015.02 - 2018.11
Kenya Certificate of Primary Education - Education
Magongo Primary School
Mombasa ,Kenya 2005.03 - 2014.11
Certificate - Coffee Sensory Skills Foundatiom
Karibu Kahawa Camps
Nairobi,Kenya 2026.09 - 2026.09
Certificate - Green Coffee Foundation
Karibu Kahawa Camps
Nairobi,Kenya 2026.09 - 2026.09
Certificate - Coffee Roasting Foundation
Karibu Kahawa Camps
Nairobi,Kenya 2026.10 - 2026.10
Skills
- Coffee equipment operation
- Point-Of-Sale system mastery
- Coffee quality assessment
- Recipe adherence
- Beverage crafting
- Coffee flavour profiling
- Beverage pairing knowledge
- Customer relationship management
- Ability to work efficiently and multitask in a fast-paced environment
- Multitasking skills
- Coffee sourcing
PERSONAL INFORMATION
Swahili
Fluent
English
Fluent
REFEREES
- JOSEPH, NDUNG’U, Head of Coffee Quality, +254 729 797 326, Spring Valley Coffee
- PHILEMON, OYUGI, Head Chef, +254 799 348 038, Grama Mini Market
OTHER PERTINENT INFORMATION
Holder of a valid Kenyan Passport.
Affiliations
- travelling
Accomplishments
2nd Runners Up in 2025 Kenya National Barista Championship.
Timeline
Certificate - Coffee Roasting Foundation
Karibu Kahawa Camps
2026.10 - 2026.10
Certificate - Coffee Sensory Skills Foundatiom
Karibu Kahawa Camps
2026.09 - 2026.09
Certificate - Green Coffee Foundation
Karibu Kahawa Camps
2026.09 - 2026.09
Head barista
Waqar Coffee Shop
2025.08 - Current
A certified professional barista
Spring Valley Coffee Roasters Limited
2024.04 - 2025.07
A Barista
Roots And Koffee Emali Kenya
2023.12 - 2024.03
A Barista
Moonshell Restaurant Mariakani Kenya
2023.07 - 2023.11
Certificate of Professional Barista Skills - Coffee Education
Coast Barista Organization
2022.07 - 2022.07
A Barista
Grama Mini Market
2021.01 - 2023.07
M-TIBA agent
Gertrude’s Children Hospital
2020.01 - 2020.08
A waiter
Nashville Café
2019.09 - 2019.10
Kenya Certificate of Secondary Education - Education
Dr. Krapf Memorial Secondary School
2015.02 - 2018.11
Kenya Certificate of Primary Education - Education
Magongo Primary School
2005.03 - 2014.11