Rashed Alshaya
IT, Project Management, Customer Success Management
Riyadh
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Enthusiastic, working to achieve the goals and perseverance to reach it. Looking for a job that will enable to prove the skills and acquire new skills, in the field of expertise and the field of IT, working to get certificate on ITIL. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service - MCI
Noon
Riyadh
11.2021 - Current
- Handle and solve complaints that raised to MCI portal.
- Assisted team to improve overall productivity by actioning more than 30 complaints per day.
- Follow up with with different departments to ensure that complaints are priorities and actioned in short time.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Secretary to the General Manager
Alwatania Institute Of Technology (WIT)
03.2018 - 03.2019
- Information Technology | Management & Operation
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of IT - Information Technology
01.2017 - 04.2022
Skills
Cloud Solutions
Management System Software’s
Negotiation
Problem-solving Skills
Software and Digital Skills
CRM
Complaint Resolution
Interpersonal Communication
Requirements Analysis
Self-Motivated
Agile Framework
Infrastructure Development
Project Lifecycle Management
Product Development
Customer Relations
Time Management
Excellent Teamwork
Business Development
High-quality customer service
Customer Relations
Account Updates
Pipeline Development
Team Building
ITSM
IT management
Project Feasibility
Scrum Methodology
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service - MCI - Noon
11.2021 - Current
Secretary to the General Manager - Alwatania Institute Of Technology (WIT)
03.2018 - 03.2019
Saudi Electronic University - Bachelor of IT, Information Technology
01.2017 - 04.2022