Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
Generic

Rabab Abdullah Al Ghamdi

Summary

Accomplished hotel management professional with extensive expertise in leadership and team management, customer service excellence, and operational knowledge. Proven ability to inspire and motivate diverse teams to achieve organisational goals while delivering exceptional guest experiences. Adept at problem-solving, decision-making, and strategic planning to enhance operations and guest satisfaction. Strong financial acumen with skills in budgeting, forecasting, revenue management, and cost control. Committed to maintaining high standards of quality, service, and cleanliness through attention to detail and technological proficiency. Career goal: To leverage extensive experience in hotel operations to drive business growth and elevate guest experiences.

Overview

18
18
years of professional experience

Work history

Cluster Reservations Manager

Joudyan Jeddah Red Sea Mall & Joudyan Jeddah King Road
Jeddah
01.2023 - 01.2025
  • Market Analysis and Positioning: Conducting thorough market research to understand the competitive landscape, target audience, and optimal pricing strategies for the new property.
  • Revenue Strategy Development: Designing and implementing pre-opening revenue strategies to establish the hotel’s market position and maximize initial revenue streams.
  • Forecasting and Budgeting: Developing accurate demand forecasts and revenue projections to inform budgeting and financial planning for the new hotel.
  • Pricing Strategy Implementation: Setting up initial room rates and packages, adjusting them based on market demand, and refining pricing strategies leading up to the hotel’s opening.
  • Inventory Management Setup: Establishing room inventory controls and distribution strategies to optimize availability across various sales channels.
  • System Configuration and Testing: Configuring and testing revenue management systems (RMS), property management systems (PMS), and other booking tools to ensure they are ready and fully functional.
  • Collaboration with Pre-Opening Teams: Working closely with sales, marketing, and operations teams to ensure coordinated efforts in launching promotions, group sales, and other revenue-generating activities.
  • Competitive Benchmarking: Continuously monitoring competitors’ pre-opening activities and pricing strategies to ensure the new hotel’s competitive edge.
  • Training and Development: Training the reservations team on revenue management practices, systems, and processes to ensure they are prepared for the hotel’s opening and beyond.
  • Reporting and Adjustment: Providing regular updates to senior management on pre-opening revenue performance and adjusting strategies based on booking trends and feedback.

ensures the new hotel is well-positioned to achieve its revenue goals from the outset.

Assistant Front Office Manager

Ibis & Adagio Jeddah City Center
Jeddah
11.2019 - 11.2022

ensures that the front office is fully prepared and capable of delivering excellent service from the hotel’s opening day.

Front Office Supervisor

Novotel Jeddah Tahlia Street
Jeddah
07.2017 - 11.2019

ensures that the front desk operates efficiently, staff are well-managed, and guests have a positive experience.

Assistant Reservations Manager

Rocco Forte: Assila Hotel Jeddah
Jeddah
12.2015 - 06.2017
  • Pre-Opening Team – Set up the Revenue and Reservation Department

Reservations Supervisor

IHG: InterContinental Hotel Jeddah
Jeddah
08.2011 - 11.2015

Sr. Operator Telephone

Rosewood Jeddah Corniche
Jeddah
01.2009 - 06.2011

Service Express Agent (Telephone Operator)

Westin Hotel, Jeddah
Jeddah
05.2007 - 01.2009

Education

General Certificate of Secondary Education -

undefined

Skills

  • Leadership and Team Management: The ability to inspire, motivate, and manage diverse teams to achieve organizational goals and deliver exceptional service
  • Customer Service Excellence: Strong focus on delivering superior guest experiences, addressing guest needs, and resolving issues promptly and effectively
  • Communication Skills: Clear and effective communication with staff, guests, and stakeholders, both verbally and in writing, to ensure smooth operations and understanding
  • Problem-Solving and Decision-Making: The capability to quickly identify issues, analyze situations, and make informed decisions to resolve challenges and improve processes
  • Operational Knowledge: In-depth understanding of hotel operations, including front desk, housekeeping, food and beverage, and other key departments
  • Financial Acumen: Skills in budgeting, forecasting, revenue management, and cost control to ensure financial performance and profitability
  • Adaptability and Flexibility: The ability to adapt to changing situations, guest needs, and market trends, and to lead the team through transitions smoothly
  • Interpersonal Skills: Building strong relationships with guests, staff, and industry partners, fostering a collaborative and positive work environment
  • Strategic Planning: Ability to develop and implement strategies to achieve business objectives, improve operations, and enhance guest satisfaction
  • Cultural Awareness and Sensitivity: Understanding and respecting diverse cultures, ensuring inclusive and respectful service to all guests and staff
  • Attention to Detail: Ensuring high standards of quality, service, and cleanliness by paying close attention to all aspects of hotel operations
  • Technological Proficiency: Familiarity with hotel management systems, booking platforms, and other relevant technology to streamline operations and enhance guest experiences

Custom

  • Appreciation for achieving 100% score in Mystery Shopper Call, IHG
  • IHG Revenue Development & Training Certificate
  • Holidex+ CRS Certification, IHG
  • Group Reservation Tool Training, IHG
  • Appreciation for outstanding service, Rosewood Corniche
  • Appreciation for outstanding work, General Manager: Westin Hotel
  • Winner of the Saudi Talented Hospitality Award (Front of the House), 2022

Personal Information

  • Date of birth: 12/24/89
  • Gender: Female
  • Nationality: Saudi

Timeline

Cluster Reservations Manager

Joudyan Jeddah Red Sea Mall & Joudyan Jeddah King Road
01.2023 - 01.2025

Assistant Front Office Manager

Ibis & Adagio Jeddah City Center
11.2019 - 11.2022

Front Office Supervisor

Novotel Jeddah Tahlia Street
07.2017 - 11.2019

Assistant Reservations Manager

Rocco Forte: Assila Hotel Jeddah
12.2015 - 06.2017

Reservations Supervisor

IHG: InterContinental Hotel Jeddah
08.2011 - 11.2015

Sr. Operator Telephone

Rosewood Jeddah Corniche
01.2009 - 06.2011

Service Express Agent (Telephone Operator)

Westin Hotel, Jeddah
05.2007 - 01.2009

undefined

General Certificate of Secondary Education -

Rabab Abdullah Al Ghamdi