Rachel Low

• Spearhead market expansion in Adelaide, securing partnerships, optimizing business processes, and driving new revenue streams.
• Oversee daily operations, ensuring seamless coordination between teams, service providers, and clients while maintaining housing standards and compliance.
• Negotiate and manage contracts with property owners, agencies, developers, suppliers, and corporate clients to drive growth.
• Develop go-to-market strategies, align financial goals, and implement pricing and cost-control measures to maximize profitability.
• Lead customer relationship management, corporate sales, and business partnerships to enhance client engagement and retention.
• Manage budgets, employee training, schedules, and contract negotiations while fostering a high-performing team.
• Analyze market trends, provide strategic direction, and collaborate on marketing initiatives to drive demand.
• Streamline inventory management, reducing waste and ensuring optimal stock levels.

Key Achievements:

• Established Convido's presence in Adelaide, setting up corporate housing to company standards aligned with the company directions and goals.
• Secured long-term corporate clients and built a strong property manager and developer network.
• Negotiated favorable contracts, optimizing costs and ensuring 100% service excellence.

Global Account & Partnership Senior Manager (Mar 2024 - Dec 2024) - Contract

Global Account & Partnership Senior Manager (Nov 2022 – Mar 2024) - Full Time

Global Account & Partnership Manager (Jan 2022 – Nov 2022) - Full Time

Drove business growth through strategic partnerships across digital (OTA) and B2B channels, securing favourable contracts and expanding market reach.

• Managed global client accounts, leading retention strategies, revenue optimization, and service excellence.
• Led digital marketing initiatives and OTA collaborations to drive revenue growth and enhance brand positioning.
• Developed pricing, inventory, and promotional strategies to maximize profitability while optimizing distribution costs.
• Led API integrations with OTAs, ensuring seamless operations and platform accuracy.
• Implemented travel tech solutions (TKG Platform), enhancing efficiency, onboarding, and partner collaboration.

Key Achievements:

• Built and led a 30+ member sales team across wholesale and call canter operations.
• Managed 30+ key accounts, serving 900+ B2B clients and fostering long-term relationships.
• Established 50+ global partnerships with OTAs, DMCs, and distributors.
• Secured exclusive GSA and PSA contracts with major travel brands.
• Expanded distribution via key OTA and distributor partnerships, boosting market presence and growth.

Channel Account manager (Jan 2018 – Mar 2020)

Managed 300+ resellers and 50+ key accounts across ANZ, SEA, and Greater China.

• Drove growth through strategic partnerships, expanding market reach and revenue.
• Strengthened partner relationships, built sales pipelines, and enhanced market presence.
• Designed partner enablement programs, delivered sales training, and led marketing activities.
• Managed MDF funds, conducted market research, and developed data-driven strategies.
• Launched GTM strategies in Indonesia, Malaysia, and Singapore, establishing sales teams and partner networks.

Key Achievements:

• Consistently exceeded sales targets, earning the Most Valuable Player Award.
• Achieved 200% sales growth in assigned markets.
• Tripled the partner network, managing 300+ partners across SEA.
• Expanded business with Ingram Micro Asia Limited into emerging markets.
• Led the GTM setup for sales teams in Singapore, Malaysia, and Indonesia.
• Developed scalable partner enablement materials for the Channel Sales Team.
• Recognized by senior management for exceptional customer experiences and results.

Inside Sales Key Account Manager (May 2017 – Jan 2018)

• Managed 150+ Key Accounts, driving client satisfaction, retention, and revenue growth.
• Identified upsell and cross-sell opportunities through consultative sales.
• Exceeded sales targets, leveraging Microsoft Dynamics CRM for pipeline management.
• Led product demos and onboarding, collaborating with global sales teams.
• Negotiated business deals and tailored solutions based on client needs.
• Mentored new staff in sales techniques and CRM usage.

Key Achievements:

• Promoted to Channel Account Manager.
• Consistently exceeded sales target.
• Received Most Valuable Player Award and Top Gun Award.
• Coached and mentored staff in sales techniques and CRM usage.
• Led the setup of a new Enterprise/Business Development unit and onboarding of a new team.

• Managed key client accounts, ensuring satisfaction, engagement, and long-term partnerships.
• Developed retention strategies, analyzed customer trends, and provided insights to enhance loyalty.
• Led client onboarding and training to optimize product adoption and engagement.
• Utilized CRM tools to streamline interactions, maintain records, and ensure compliance.
• Mentored junior consultants, enhancing team capabilities.

Key Achievements:

• Improved client retention and satisfaction through tailored solutions and proactive feedback.
• Enhanced efficiency by streamlining communications and CRM processes.
• Maintained 100% compliance with industry regulations and company policies.

• Built and managed client pipelines through inbound/outbound communication.
• Conducted product demos, training, and post-sales onboarding for seamless adoption.
• Provided technical support, resolving issues and driving product engagement.
• Shared client insights with internal teams to enhance offerings.

Key Achievements:

• Increased client engagement and conversions through proactive onboarding and demos.
• Boosted Usage Index Points (UIP) by 100% via workflow analysis and support.

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Led market expansion, securing key partnerships and optimizing business processes.
• Managed end-to-end supply chain, streamlining logistics, procurement, and quality control.
• Oversaw financial planning, pricing strategies, and cost control to drive profitability.
• Spearheaded CRM initiatives and corporate sales, boosting client retention and satisfaction.
• Provided team leadership, market analysis, and brand development to strengthen market positioning.

Key Achievements:

• Secured more than 100 channel partnerships across SEA & Australia, including distributors, resellers & OEMs.
• Expanded distribution into 2 international markets: Thailand, Singapore, Hong Kong, Taiwan, and Australia.
• Gained exclusive distribution rights and led successful rebranding projects.
• Business sold due to migration to Australia.

• Expanded client base by identifying new business opportunities and building strong relationships with key decision-makers.
• Maintained regular client communication, ensuring needs were met and fostering long-term partnerships.
• Developed tailored solutions to address client pain points, driving repeat business and delivering exceptional value.
• Generated new business through marketing initiatives and strategic partnerships with MSPs, SIs, and ISVs, integrating IT solutions for SMEs & SMIs.
• Led corporate sales, overseeing recruitment, marketing, budgeting, and P&L management.
• Expanded B2B sales channels, developed branding strategies, and optimized market reach to achieve financial targets.

Key Achievements:

• Built a B2B client database through lead generation and consultative sales.
• Launched new product lines, increasing market competitiveness.
• Resolved payout structure issues, preventing 10% in financial losses.
• Negotiated higher supplier profit margins, boosting profitability.
• Assisted in recruitment for sales & customer service roles.

Customer Relationship Manager (2004 – 2006)

Business and Customer Relationship Consultant (2003 – 2004)

• Led and trained 152 sales and customer care team members, ensuring high performance. Provided onboarding, marketing support, and sales training.
• Managed two MasterCard projects with local banks (Maybank, AmBank), driving execution and key account recruitment. Collaborated with MIS to enhance ERP & CRM systems.
• Organized nationwide roadshows, optimizing engagement and customer acquisition. Aligned promotions with business goals.
• Managed budgeting, streamlined credit card applications, and reduced costs. Represented the company in stakeholder meetings & co-branding projects.

Key Achievements:

• Increased sales revenue by 200% by outsourcing sales teams and integrating financial planners.
• Recruited and managed 25 sales teams (152 consultants, agents, and planners).
• Cut credit card application costs by 50% through pre-screening.
• Developed CRM & ERP automation, improving efficiency.
• Launched employee rewards programs, boosting productivity by 14%.