Radhika Topolnjak
Enfield
Summary
Dynamic and compassionate dental professional with a solid background in orthodontics, poised to transition into the field of aged care and support coordination. Demonstrated expertise in providing high-quality patient care, cultivating positive relationships, and implementing effective treatment plans. Adept at leveraging strong interpersonal and communication skills to engage with diverse populations and deliver tailored support services. Proven ability to thrive in fast-paced environments while maintaining a focus on patient well-being and satisfaction. Eager to apply clinical knowledge, organizational acumen, and a genuine passion for helping others to make a meaningful impact in the aged care sector.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator
Transform Orthodontic Care
04.2021 - Current
- Expertly scheduled and managed patient appointments, including initial consultations, treatment sessions, and follow-up appointments, ensuring optimal utilization of clinic time and resources.
- Conducted comprehensive patient interviews to gather detailed medical histories and discuss treatment objectives, facilitating personalized care plans.
- Accurately prepared, updated, and maintained patient records and treatment plans, ensuring precision and confidentiality in compliance with HIPAA regulations.
- Developed and delivered educational materials and sessions for patients and their families, covering treatment procedures, orthodontic appliances, and post-treatment care protocols.
- Proactively addressed patient inquiries and concerns with clear, empathetic communication, enhancing patient satisfaction and compliance.
- Provided detailed financial counselling, assisting patients with understanding payment plans, insurance claims, and financing options, thereby improving the overall patient financial experience.
- Collaborated closely with orthodontists, dental assistants, and other clinical staff to ensure seamless and timely patient care, optimizing clinic workflow and efficiency.
- Monitored and adjusted the treatment schedule to accommodate urgent cases and optimize patient flow, minimizing wait times and maximizing clinic productivity
- Ensured treatment rooms were meticulously prepared and equipped with necessary materials and instruments, supporting smooth clinical operations.
- Maintained and updated electronic health record systems with high accuracy, ensuring that all patient data was current and easily accessible for clinical staff.
- Managed in-clinic patient correspondence, including appointment reminders, follow-up communications, and patient satisfaction surveys, to maintain high levels of patient engagement and retention.
- Managed and composed out-of-clinic patient correspondence, ensuring clear and professional communication. This included drafting referrals for patients, responding to inquiries and correspondence from dentists and specialists, and maintaining detailed records of all external interactions to ensure seamless patient care and coordination.
- Created and refined patient education materials, resulting in increased patient understanding of treatment procedures and improved treatment compliance.
Consistently met and exceeded monthly treatment start targets, contributing to the practice’s sustained growth and success. - Ensured all patient information was managed with the highest level of confidentiality, strictly adhering to HIPAA regulations and industry best practices.
- Regularly updated knowledge of orthodontic industry standards and integrated best practices into daily operations, ensuring the clinic remained at the forefront of patient care excellence.
- Mentored new team members and provided training on patient coordination processes, EHR systems, and patient communication strategies, fostering a collaborative and skilled team environment.
- Identified opportunities for staff development and facilitated continuous learning, contributing to the overall competency and efficiency of the treatment coordinator team.
Dental Nurse/Front Desk Receptionist
St Agnes Dental
08.2020 - 04.2021
Dental Nurse
Adelaide Dentalcare
07.2019 - 08.2020
- Assisted in setting up and chairside support for various dental surgeries, including implant procedures and surgical extractions, with a focus on complex cases like impacted wisdom teeth.
- Possess extensive knowledge of the Oasis program, proficiently creating detailed treatment plans and accurate quotes for patients upon request.
- Coordinated with off-site lab technicians to organize patient lab work, ensuring timely receipt and readiness for patient appointments.
- Handled a wide range of administrative and receptionist duties, such as answering phone calls, scheduling appointments, processing accounts, and coordinating with complimentary specialists, including anesthesiologists.
- Recorded clinical notes and referrals clearly and concisely, as directed by the dentist, ensuring accurate and comprehensive patient records.
- Developed, implemented, and expanded on Workplace Health and Safety (WHS) procedures to enhance the overall safety and efficiency of the practice.
- Developed x-rays and orthopantomograms (OPGs) using a Vistascan imaging processing machine, ensuring high-quality diagnostic images.
- Managed the ordering and restocking of surgical supplies, maintaining organized and well-stocked surgery rooms to ensure efficient operations.
Dental Nurse
Dr Ross Anderson Stanford Dental Clinic
11.2017 - 07.2019
- Prepared the surgery each morning, ensuring all equipment and supplies were ready and fully stocked for the day’s procedures.
- Expertly set up and operated the ultrasonic cleaner, Assistina, and autoclave, conducting all required tests and accurately recording results to maintain optimal sterilization standards.
- Possess comprehensive knowledge of the Dental 4 Windows program, including the ability to chart current conditions and outline required treatments with precision.
- Developed high-quality x-rays using a Digora imaging system, ensuring clear diagnostic images for accurate patient assessments.
- Efficiently and professionally managed reception duties, including scheduling appointments, processing accounts and health fund rebates, and handling business banking transactions.
- Confidently set up for various dental treatments, provided professional assistance during procedures, and reset the treatment room, adhering to all safety protocols and ensuring a clean and safe environment.
- Effectively communicated with patients of all ages, using appropriate dental terminology to explain procedures and answer any questions, enhancing patient understanding and comfort.
Cashier Assistant, Bakery Team Member
Woolworths Northgate
12.2015 - 06.2019
- Greet customers warmly and provide friendly, efficient service at the checkout.
- Address customer inquiries and resolve issues promptly, ensuring a positive shopping experience
- Accurately process customer transactions, including cash, credit/debit card payments, and loyalty points.
Ensure the cash register is balanced at the end of each shift and report any discrepancies. - Assist in the preparation and baking of a variety of bread, pastries, and other bakery items according to Woolworths’ standards.
- Monitor baking times and oven temperatures to ensure products are baked to perfection.
- Restock shelves and display cases with fresh bakery items, ensuring products are attractively presented and labeled correctly.
- Conduct inventory checks and notify management of low stock levels or expired products.
- Maintain a clean and organized workspace, including the bakery area and the checkout counter.
- Adhere to health and safety regulations, including proper food handling and sanitation practices.
Volunteer Café Staff Member
Helping hand Café and Gift Shop in Lightsview
05.2013 - 03.2017
- Greet residents, their families, and staff warmly, providing friendly and attentive service.
- Assist residents with menu selections and accommodate special dietary needs and preferences.
- Prepare and serve a variety of beverages, including tea, coffee, and soft drinks.
- Assist in the preparation and serving of light meals and snacks, ensuring food is presented attractively and meets quality standards.
- Accurately process transactions, including handling cash and operating the register.
- Maintain accurate records of sales and inventory levels, reporting any discrepancies to management.
- Ensure the café area is kept clean and tidy, including tables, counters, and food preparation areas.
- Adhere to health and safety regulations, including proper food handling, storage, and sanitation practices.
- Engage with residents in a compassionate and respectful manner, providing companionship and fostering a welcoming atmosphere.
- Assist residents who may need help carrying their food or drink, or who require additional support
Education
Certificate IV - Leadership And Management (3/4 Completed)
SG Learning And Development
2024
Certificate III in Dental Assisting -
TAFE SA, Gillis Plains Campus
01.2018
Bachelor of Health Science Majoring in Dietetics (1st Year) -
Endeavour College of Natural Health, Currie St, SA
01.2017
Year 12 South Australian Certificate of Education -
Gleeson College, Golden Grove, SA
01.2015
Primary Certificate of Education -
St Martins Catholic Primary School
01.2014
Skills
- Patient Care, education and counselling
- Financial Reporting Coordination
- Schedule Management
- Staff Management
- Case/ Record Management
- Payment Collection
- Healthcare operations and Insurance Verification
- New Hire Training
- Patient Documentation and records Management
- Policy compliance
- Articulate Communication
- Patient Relations
Professional References
- Ms Lill Nanson, Practise Manager- Dr Ross Anderson Stanford Dental Clinic, 8/132 Muller Rd, Greenacres, SA, 5086, 8261 1818
- Dr Ross Anderson Stanford, Dentist- Dr Ross Anderson Stanford Dental Clinic, 8/132 Muller Rd, Greenacres, SA, 5086, 8261 1818
- Mrs Sharon Tocha-Leach, Practise Manger- Adelaide Dentalcare, 1/45 Grenfell St, Adelaide, SA, 5000, 8212 5976
References
- Kylie Kember, 0401 092 129
- Sarah Anderson, 0408 087 887
Timeline
Treatment Coordinator
Transform Orthodontic Care
04.2021 - Current
Dental Nurse/Front Desk Receptionist
St Agnes Dental
08.2020 - 04.2021
Dental Nurse
Adelaide Dentalcare
07.2019 - 08.2020
Dental Nurse
Dr Ross Anderson Stanford Dental Clinic
11.2017 - 07.2019
Cashier Assistant, Bakery Team Member
Woolworths Northgate
12.2015 - 06.2019
Volunteer Café Staff Member
Helping hand Café and Gift Shop in Lightsview
05.2013 - 03.2017
Certificate IV - Leadership And Management (3/4 Completed)
SG Learning And Development
Certificate III in Dental Assisting -
TAFE SA, Gillis Plains Campus
Bachelor of Health Science Majoring in Dietetics (1st Year) -
Endeavour College of Natural Health, Currie St, SA
Year 12 South Australian Certificate of Education -
Gleeson College, Golden Grove, SA
Primary Certificate of Education -
St Martins Catholic Primary School
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