RِADI AL ANAZI

- Directing all operational aspects including distribution, customer service, administration and sales in accordance with the company objectives.

- Providing training, guidance, development and motivation to new branch employees.

- Develop projections, financial goals, business plans, and sales plans for new and existing clients.

- Evaluating market conditions, identifying current and future sales opportunities, studying market competition, and developing solutions to increase the sales rate in the branch.

- Manage the budget and appropriately allocate funds for the branch.

- Identify areas of improvement and suggest corrective measures to confront challenges and benefit from growth opportunities, whether at the employee, sales, or branch management level.

- Address customer and employee satisfaction issues promptly.

- Commitment to high ethical standards, and compliance with all applicable regulations and laws by all legislators.

- Supervising the performance of other employees working in the branch and requesting periodic reports to ensure that business is progressing properly.

- Approve vacations, create employee schedules and ensure that employee hours/staff costs are within established parameters.

- Preparing accurate and periodic reports and participating and discussing with the head management.

- Visiting customers, holding meetings, discussing customer requirements according to the type of insurance, conditions and benefits, and providing insurance consultations to purchase an appropriate insurance policy.

- Follow up requests for clients’ insurance offers with insurance companies and responsible employees in the branch.

- Assisting the General Manager in organizing and strategic planning for the company.

- Ensure that work is carried out according to previously established plans and policies and each department as written and in accordance with the rules and regulations.

- Submitting proposals and discussing with the General Manager regarding developing the company’s or employees’ performance, including training and qualification.

- Work and assist the General Manager in studying and discussing the budget and expenses.

- Periodic follow-up of departments and branches by requesting business reports, reviewing them, writing notes if any, and preparing related reports before submitting them to the General Director and discussing them with him.

- Ensure that potential and unexpected risks are avoided and work to resolve problems and complaints, whether related to customers, employees, or regulators, with the relevant departments.

- Follow up on sales and marketing plans with continuous review of sales to achieve the company’s profits and financial goals.

- Representing the company before the judiciary and government agencies, initiating litigation, signing some government letters, and reviewing contracts, in accordance with (the power of attorney granted by the Chairman of the Council).

- Review procedures periodically to identify risks or non-conformance issues.
- Identify complaints and provide advice.
- Keeping up with regulatory developments.
- Develop and implement guidelines to prevent non-compliance practices.
- Preparing reports for senior management and external organizations.
- Liaise and follow up with all departments regarding identified compliance issues, monitor the emergence or change of any new regulations and perform specific compliance administrative work.
- Assist in defining, coordinating, monitoring and following up on the implementation of regulatory standards by reviewing them, verifying any gaps or inconsistencies, and ensuring their alignment with the systems.

- assist in translating and communicating regulations and monitoring the application of regulatory procedures to all LOBs.

- Ensure timely communicating on of the new regulations to the relevant departments.

- assist in monitoring the implementation of the new regulations by following-up with the identified departments and verifying that the changes are being effected to the internal department procedures.

- assist in conducting compliance risk analysis and identify how an updated or modified regulation issued by regulators would affect the business including subsequent changes and effects on internal company procedures.

- assist in preparation and delivery of the Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) training and review of the training materials, as well as delivering the training session as may be required.

- draft relevant compliance reports including quarterly and annual compliance reports.

- Supervision and management of a group of companies numbering approximately sixteen companies and an estimated number of believers at twenty thousand members.

- Follow up the customer throughout the service period ( Delete and add requests - correction)

- Weekly and monthly reports are sent to measure the performance of the client's insurance policies, and a copy is sent to the medical department management.

- Customer service and follow-up with all relevant departments - Finance to collect payments - Claims Department - Technical Support.

- Periodic visits to customers to ensure that there are no problems or complaints and to verify the level of service provided to them by the team work.

Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees. Dealing with government agencies.