Radwan Fullani

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• * Enhanced Guest Experience: Welcomed and registered guests, managed check-ins and check-outs, and ensured a seamless arrival and departure process , Acted as the primary point of contact for guests, skillfully resolving inquiries and complaints to ensure high levels of satisfaction , Informed guests about hotel services, amenities, and local attractions, actively promoting and upselling room upgrades and packages .
  
  
  
  * Financial Reconciliation : Performed end-of-day financial audits, balanced daily transactions, and prepared reports to ensure accuracy and accountability , Managed late-night check-ins and check-outs, maintained lobby security, and handled guest requests during overnight hours , Executed daily system backups and processed all nightly accounting procedures to prepare for the next business day .
• * International Collaboration : Engaged with professional hoteliers from around the world, gaining valuable insights and knowledge from diverse experiences and operational strategies.l , Actively sought opportunities to learn from industry leaders, absorbing best practices in guest services, hotel management, and international hospitality standards.

Experience in High-Pressure Environments

* Expertise in High-Volume Operations: Successfully managed front office operations in the world's most crowded area during the Hajj and Ramadan seasons, demonstrating exceptional ability to perform under extreme pressure.

* Complex Problem-Solving: Solved all types of difficult guest situations and operational challenges with poise and professionalism, ensuring smooth service delivery and guest satisfaction.

International Business Relations

* Global Account Management: Cultivated and maintained strong business relationships with international partners and clients, enhancing the hotel's global reach and reputation.

* Cross-Cultural Communication: Excelled in communication with a diverse, international clientele, ensuring clear understanding and meeting the specific needs of guests from various backgrounds.

* Administrative Support: Provided high-level administrative support to the General Manager, including scheduling , correspondence , and report preparation , Assisted in coordinating daily hotel operations , communicating with department heads , and ensuring brand standards were met , Supported the General Manager in various projects , from new initiatives to staff training and development programs .