RADWAN AL-JUNDI
Amman,Jordan
Summary
Strategic business unit manager with expertise in driving growth through effective planning and decision-making. Strong background in leadership, operational efficiency, and team management. Skilled in problem-solving and performance improvement, leveraging communication and financial management capabilities to enhance organisational success.
Overview
3
3
Languages
1
1
Certification
3
3
years of post-secondary education
22
22
years of professional experience
Work history
Business Unit Manager
ESKADENIA Software
Amman, Jordan
2020.12 - Current
- Define clear strategic long and short-term objectives in alignment with company’s strategies; evaluate and report outcomes.
- Improved team productivity by implementing effective operational strategies.
- Set attainable targets for employees to drive company success and strengthen motivation.
- Supervised and managed operational control for 70 subordinates, ensuring efficient workflow and team cohesion.
- Reduce workflow inconsistencies by recruiting and hiring capable staff members.
- Expanded cross-functional organisational capacity through collaboration with departments on shared priorities and goals.
- Maintain detailed frequent progress to identify and correct areas needing improvement.
- Maintained positive customer relations by proactively addressing issues and implementing effective solutions.
- Deal with customer complaints calmly and effectively, resolving issues with timely solutions.
- Created a professional and comfortable workspace for employees.
Product Manager
ESKADENIA Software
Amman
2014.04 - 2020.11
- Directed successful project initiatives to drive product development and launch.
- Defined product strategy and developed roadmaps to align with business objectives and customer needs.
- Conceptualize and deploy enhanced product features and optimized implementation for use in marketing strategies.
- Collect customer requirements, direct testing and conduct continuous evaluations to make proactive adjustments to marketing approaches.
- Establish criteria for each milestone within product roadmap as means to measure developmental progress.
- Scope and prioritize activities based on business and customer impact.
- Measure products’ progress towards company’s goals and translate data into action.
- Define and launch sound iterations to products.
- Design, define requirements and make tactical decisions pertaining to execution.
- Coordinated project planning and execution to streamline processes and enhance team effectiveness.
- Managed project responsibilities to ensure successful outcomes and foster team collaboration.
- Perform product demos to clients and respond to RFPs.
- Recommend nature and scope of present and future product lines by reviewing product specifications and requirements.
- Feed overall learning of organization.
- Complete operational requirements by scheduling and assigning team members; following up on work results.
- Supported team objectives by achieving assigned responsibilities.
- Capability Maturity Model Integration (CMMI) Level 3 involvement.
- Arab Life & Accident Insurance Company
- Jordan Insurance Company
- Egyptian Life Takaful Insurance Company – Gulf Insurance Group
- WAFA Insurance Company
- Solidarity Saudi Takaful Co.
- Jerusalem Insurance Company
- Ras Al Khaima Insurance
Technical Team Leader
ESKADENIA Software
Amman
2010.10 - 2012.03
- Gathered requirements from stakeholders to define project scope and align with business needs.
- Conducted analysis of systems and business processes to enhance product architecture.
- Breaking down each requirement and transforming it into tasks from technical and business perspective.
- Creation, management and assignment of development tasks.
- Provide team members with a vision of project objectives.
- Coach team members in customer service techniques, providing feedback and encouragement toward completion of assigned duties.
- Demonstrate knowledge of company mission and goals and mentor employees in reaching objectives aligned with the company core values.
- Fostered creativity, risk-taking, and continuous improvement within the team.
- Recognise and celebrate team and team members’ accomplishments and exceptional performance.
- Established strong customer relationships through a positive attitude and attentive response.
Senior Oracle Developer
ESKADENIA Software
Amman
2010.08 - 2011.09
- Database management (creation of tables, views, procedures, functions, packages, triggers, constraints).
- Enhanced system performance through tuning processes to optimise efficiency.
- Coordinate efficient large-scale software deployments.
- Managed deployment of various projects to facilitate smooth implementation.
- Evaluate & improve development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
- Evaluated and improved development work of team members to enhance overall project quality.
- Provided training and constructive feedback to facilitate knowledge transfer among team members.
- Assisted team members by offering necessary help and guidance.
- Design updates to existing software to meet changing customer demands.
- Ensured customer support and satisfaction by addressing issues promptly and effectively.
Senior Application Developer
Al-Bonyan Information Systems
Amman
2007.03 - 2010.07
- Designed core banking system modules to improve user experience.
- Developed and managed modules to meet diverse business needs, including cash management, security, and customer management.
- Conducted systems’ analysis to identify functional requirements. & requirements specification.
- Perform unit and comprehensive testing to drive functional and technical deliverables.
- Build standard and public methods to be used by development team.
- Oversaw database management processes to optimise performance. (creation of tables, views, procedures, functions, packages, triggers, constraints).
- Review existing programs to refine, reduce operating time and improve techniques.
- Reviewed security and accounting protocols to enhance system integrity. system analysis, along with database management (ERP System).
- Build system’s security and privileges’ manipulation at either group or user level, related to system’s screens & functions.
- Led project initiatives to ensure alignment with organisational goals, enhancing strategic focus.
- Develop standardized work processes, tools and methodologies to improve quality and profitability.
- Defined key responsibilities to establish clear role expectations, improving team accountability.
- Provided support and guidance for team members.
Junior Application Developer
FACT
Amman
2004.09 - 2007.03
- Created software applications within a test-driven development environment to ensure code quality and reliability.
- Developed, maintained, and resolved issues in ERP systems including accounting, inventories, purchases and sales, cheques, fixed assets, shareholders, subscription, and time attendance.
- Creation, maintenance and fixing banking various systems’ components such as Accounting, Deposits, Customers, Cheques, Cash Management etc.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated in agile sprints, contributing to timely project deliveries and updates.
- Defined roles and tasks to improve team collaboration and project efficiency.
- Managed multiple projects from initiation to completion.
- Petra Private University
- Jordanian Trade Center (JIC)
- Jordanian Islamic Bank (JIB)
- Kurdistan International
- Bank Al-Salam Bank of Sudan
- Kurdistan International Bank
Education
BSc - Computer Science
Zarqa Private University
Jordan 2000.09 - 2003.06
Skills
- Operational management
- Business planning
- Employee engagement
- Performance metrics analysis
- Achieving targets
- Data-driven decision making
- Operational risk management
- Budget planning
- Process improvement
- Market expansion
- Strategies and goals
Certification
- FLMI Level I – Insurance Fundamentals
- ALMI – Associate, Life Management Institute
- FLMI – Fellow, Life Management Institute
LANGUAGES
ARABIC Native
ENGLISH Native
GREEK Native
References
References available upon request.
Timeline
Business Unit Manager
ESKADENIA Software
2020.12 - Current
Product Manager
ESKADENIA Software
2014.04 - 2020.11
Technical Team Leader
ESKADENIA Software
2010.10 - 2012.03
Senior Oracle Developer
ESKADENIA Software
2010.08 - 2011.09
Senior Application Developer
Al-Bonyan Information Systems
2007.03 - 2010.07
Junior Application Developer
FACT
2004.09 - 2007.03
BSc - Computer Science
Zarqa Private University
2000.09 - 2003.06