Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Languages
Affiliations
References
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Quote
Timeline
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Radwan Hussein Radwan

Cairo,Egypt
Radwan Hussein Radwan

Summary

Experienced professional with career focus on training and development management.

Can deliver strategies that enhance knowledge and skills, utilising unique abilities in curriculum design and performance improvement.

Known for creating engaging learning environments and programmes that promote employee growth and productivity.

Overview

19
years of professional experience
5
years of post-secondary education

Work History

Al-Massa Group
Mecca, Saudi Arabia

Cluster Training & Development Manager
07.2023 - 05.2025

Job overview

  • Company Overview: 5 Stars Hotels Num: 4 Hotels, Transportation Company & Omrah Division
  • Design and develop effective training programs: Collaborate with subject matter experts and stakeholders to identify training needs, create learning objectives, and design engaging and interactive training programs.
  • Implement learning and development initiatives: Plan, coordinate, and deliver training sessions, workshops, and seminars to employees at various levels and departments.
  • Evaluate training effectiveness: Conduct thorough assessments and evaluations of training programs, collecting feedback from participants and stakeholders to measure the impact and effectiveness of the initiatives.
  • Develop learning materials and resources: Create and update training materials, including presentations, handouts, online modules, and multimedia content, ensuring they are up-to-date, relevant, and engaging.
  • Utilize technology for learning: Leverage learning management systems (LMS) and other e-learning platforms to deliver online training modules and track employee progress and completion.
  • Stay up to date with industry trends: Continuously research and stay informed about the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective.
  • Collaborate with stakeholders: Partner with department managers, HR professionals, and other key stakeholders to identify skill gaps, align training programs with organizational goals, and ensure training needs are met.
  • Mentor and coach employees: Provide guidance and support to employees seeking professional development opportunities, offering advice on career paths, and recommending relevant training programs.
  • Budget management: Develop and manage the learning and development budget, ensuring resources are allocated effectively and efficiently.
  • Compliance and reporting: Ensure training programs comply with industry regulations and standards.
  • Generate reports and metrics to track and measure the effectiveness of learning and development initiatives.
  • Collaborated with senior leadership to establish organisational training needs.

Concorde El Salam
Cairo

Training Manager
03.2022 - 07.2023

Job overview

  • Company Overview: 5 Stars Hotels Num: 3 Hotels
  • Develop and implement the hotel's annual training plan in alignment with operational goals and brand standards.
  • Deliver engaging orientation, service culture, and skills-based training for all new hires.
  • Partner with departmental heads to identify specific training needs and create tailored learning solutions.
  • Cultivate a strong learning environment that promotes internal mobility and career growth.
  • Facilitate management and supervisory development programs.
  • Support performance management efforts through coaching and targeted training.
  • Ensure all required compliance, safety, and brand training is completed and properly documented.
  • Maintain accurate training records and report regularly on training impact and KPIs.
  • Monitor guest feedback trends and audit results to proactively address service gaps through training.
  • Promote internal communications that reinforce the hotel's vision, mission, and values.
  • 5 Stars Hotels Num: 3 Hotels

Jaz Hotel Group
Red Sea, North coast, Alexandria & Luxor

Area Training Manager
02.2018 - 03.2022

Job overview

  • Company Overview: 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee
  • As part of the regional team, responsible for the development and the delivery of training services to the Central Training Team as well as to the company Management team within the designated Region.
  • Involved in the pre-opening of any new hotels within the region by providing and implementing along with the Central Training Team a pre-opening Training plan covering all employees' levels.
  • Provides Department Managers through the hotels' General Managers with resources & Materials that facilitate and helps in implementation of the departmental training activities, tracks the effectiveness of all systems, and programs and ensures smooth running of day-to-day operation of Central Training Division for the region.
  • Drawing up the Regional annual training plan based on training needs analysis and in compliance with the region's training strategy.
  • Close monitoring on the training progress on monthly basis in a form of regional training report showing all MTD and YTD figures in respect of training activities held, number of trainees, training hours training fees, …etc.
  • Responsible of the proper distribution of the training team within the region to ensure that effective training activities are being held in all hotels within the region.
  • Establish a measurement system to ensure that effective on job training is taking place.
  • Ensures along with the training team effective Coordination of all outsourced training for all levels of hotels' team starting from the executive team ending with the line staff team within the region.
  • To ensure that all Training Department activities are consistent within the region and according to the company policies & procedures and in compliance with the company philosophy, mission, and vision.
  • 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee

Jaz Hotel Group
Red Sea, North coast, Alexandria & Luxor

Area Assistant Training Manager
01.2016 - 02.2018

Job overview

  • Company Overview: 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee
  • Ensure effective training programs are in place for the following: New Employee Orientation, Train the Trainer, Customer Service Training, Technical job specific training (through certification of departmental standards and procedures), Supervisory Skills Training, Management Development, Fire, Life and Safety Training, Selling Skills, Employee retraining making the annual training department business plan.
  • Making the monthly calendar for the training programs according to operation and staff needs.
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
  • Provide feedback to program participants and management.
  • Maintain employee training records, monthly reports, covering letter running company orientation program.
  • Developing task trainers.
  • Running hotel specific guest service training modules including up-selling, telephone techniques, guest service standard, grooming and image.
  • Managing trainees, cross exposures, internships.
  • Assisting Manager with Training Need Analysis.
  • Maintaining Training records and ensuring that individual training needs are addressed.
  • Generating monthly reports and office administration.
  • 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee

Jaz Hotel Group
Red Sea, North coast, Alexandria & Luxor

Area Training Coordinator
08.2013 - 01.2016

Job overview

  • Company Overview: 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee
  • Coordinating with all outsources training agency to provide all the needed programs for the staff.
  • Checking on floor for the grooming, personal hygiene, body language, behaviour, and attitude.
  • Conducting and coordinating all the company responsible business regarding the community and environment.
  • Provide feedback to program participants and management.
  • 5 Stars Hotels Num: 35 Hotels, No. Of employees: Over 10000 Employee

Egyptian Tourism Federation
Cairo

English Instructor
10.2010 - 08.2013

Job overview

  • Plan, conduct and review assessment of trained staff competence.
  • Plan, prepare and deliver courses /training according to the training package or accredited course.
  • Provide flexible learning and assessment strategies which will meet the learning needs of the targeted students.
  • Review the planning, delivery, and assessment of each program.
  • Coordinate with the training manager, training coordinators and HR manager of the trained hotels.
  • Sending daily, weekly, and monthly reports for the AMIDEAST and ETF coordinator.

British Academy
Cairo

Customer Care
06.2008 - 09.2010

Job overview

Egypt British International School (EBIS)
Cairo

Information Technology
03.2006 - 06.2010

Job overview

Education

Arab Academy for science, technology, and maritime transport
Alexandria / Egypt

Human Resources Diploma from Human Resources Management
01.2021 - 11.2022

University Overview

Ain Shams university
Cairo / Egypt

Bachelor of law from Law
09.2001 - 05.2005

University Overview

Skills

  • MS Windows
  • MS Office
  • Internet applications
  • Team building strategy
  • Coaching programme creation
  • Company policy implementation
  • Time management proficiency
  • Training budgets management
  • Advanced hr software use
  • Training facilitation
  • HR software proficiency
  • Leadership development
  • Performance assessment
  • Employee assessment

Custom

Custom
  • Leadership Skills (ETF)
  • Quality of Service
  • Motivation and People Modeling
  • HACCP (E-Cristal)
  • E-Business Introduction (TVET)
  • Customer Care (TVET)
  • Neuro-Linguistic Programming (NLP)
  • Leadership & Human Resources (IDI)
  • Service Excellence (IDI)
  • ICDL
  • Train of the Trainer (Amid East)
  • E-mail Etiquette
  • Creativity & Marketing (IDI)
  • Business Writing
  • Front Office Skills (AHLA)
  • Internal Auditor ISO 45001:2018
  • Occupational Health & Safety Management System

Personal Information

Personal Information
  • Date of birth: 06/27/84
  • Nationality: Egyptian
  • Marital status: Married

Languages

Arabic
Native
English
Fluent

Affiliations

Affiliations
  • Traveling
  • Cars Ride
  • Swimming
  • Meditation

References

References
References available upon request.
Availability
See my work availability
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Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Timeline

Cluster Training & Development Manager
Al-Massa Group
07.2023 - 05.2025
Training Manager
Concorde El Salam
03.2022 - 07.2023
Arab Academy for science, technology, and maritime transport
Human Resources Diploma from Human Resources Management
01.2021 - 11.2022
Area Training Manager
Jaz Hotel Group
02.2018 - 03.2022
Area Assistant Training Manager
Jaz Hotel Group
01.2016 - 02.2018
Area Training Coordinator
Jaz Hotel Group
08.2013 - 01.2016
English Instructor
Egyptian Tourism Federation
10.2010 - 08.2013
Customer Care
British Academy
06.2008 - 09.2010
Information Technology
Egypt British International School (EBIS)
03.2006 - 06.2010
Ain Shams university
Bachelor of law from Law
09.2001 - 05.2005

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Radwan Hussein Radwan