Radwan Radwan
Riyadh,Riyadh Region
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication, and conflict-resolution skills. Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory. Talented [Job Title] with expert team leadership, planning, and organizational skills. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Area manager
Shahiya Foods Limited Company
Riyadh, Riyadh Region
12.2022 - Current
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.
- Conducted periodic performance reviews for direct reports.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Planned and managed resources and budget to support and deliver objectives.
- Exceeded sales forecast figures by [Number]% through superior customer care.
Restaurant manager
AL-wusoom Company
Riyadh, Riyadh Region
12.2020 - 12.2022
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Recruited and trained high-performing team members to deliver faultless customer care.
Restaurant manager
Americana company
Riyadh, Riyadh Region
09.2016 - 10.2020
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximized efficiency and minimized waste.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
Education
Industrial Technical Institute - Study of Technical turning and welding
Industrial Technical Institute
Egept 09.2005 - 05.2007
Skills
- Staff development
- Employee management
- Coaching leadership
- Business development and planning
- Transformational leadership
- Key Performance Indicator monitoring
- Commercial improvement planning
- Order management
- Just In Time stock control
- Fiscal health management
Languages
English
Proficient (C2)
Timeline
Area manager
Shahiya Foods Limited Company
12.2022 - Current
Restaurant manager
AL-wusoom Company
12.2020 - 12.2022
Restaurant manager
Americana company
09.2016 - 10.2020
Industrial Technical Institute - Study of Technical turning and welding
Industrial Technical Institute
09.2005 - 05.2007
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