Raed Aboghnia

• Improved workflow efficiency by 20–30% through targeted operational excellence initiatives.
• Led daily operations for high-traffic cinemas serving 7,500+ guests weekly, ensuring full compliance with SEVEN standards.
• Delivered GX High Five training and surveys across 4 cinemas, impacting 120+ Fungineers.
• Leveraged data insights to boost OSAT, NPS, cleanliness, friendliness, and service behavior by 10–15%.
• Managed scheduling, onboarding, and performance reviews to maintain optimal manpower and service quality.
• Coordinated PR/PO processes exceeding 1M SAR, ensuring accurate documentation and vendor communication.
• Increased recognition program engagement and ensured 100% on-time reward distribution.
• Maintained strict adherence to SOPs, safety protocols, and LTO readiness, achieving zero compliance violations.

• Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
• Created templates to increase efficiency of regular correspondence.
• Supported and shadowed experienced team members in handling potential employee relations cases.

• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Managed staff rotas, planning workloads effectively and strategically.
• Successfully led high-volume teams to achieve KPI targets and other department metrics.

• Protected assets and prevented film piracy by monitoring audience throughout sessions.
• Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.

• Consistently generated target-hitting sales using powerful persuasion and negotiation techniques.
• Proactively sought and engaged new customers, developing into profitable, long-term accounts.