Raed Abumilha

• Monitor and record reports of the quality and safety team and recommend corrective actions and penalty recommendations to administrations.
• Directly Supervise Service Representatives in conducting airside operations, aircraft cleaning, ground safety, and flight schedules.
• Direct the ramp personnel to follow the safety and security rules/ regulations in the ramp area.
• Supervise Ramp Coordinators in assigning groups to clean aircraft and make sure that all services are in line with the requirements needed by the customer airlines.
• Supervises and supports the smooth and efficient handling of all flights during duty hours.
• Conduct aircraft servicing random checking and report all findings for immediate corrective actions and preventive measures.
• Direct Supervision of all Service Reps and Operation Assistants in rendering required services to customer airlines.
• Conduct induction and supervise on-the-job training implemented for all new hires.
• Prepare Supervisor daily reports and turn-over of shift highlights to the next Supervisor on duty.

• Provide administrative support to Operations as required including daily flight reporting.
• Collaborate with Security Affairs Department for the Issuance and renewal of company employees' entry permit cards from the security gates in the airport.
• Investigated and analyzed employee incidents and regulatory violations, resulting in detailed penalty recommendations that aligned with legal requirements and mitigated financial risks for the company.
• Implemented a centralized training tracking system, resulting in a 70% increase in staff completion rate for new and renewal courses, enhancing overall team competency and compliance.
• Planned and executed a comprehensive OJT program, delivering hands-on training in water, lavatory, man lift, and baggage tractor operations to new team members; significantly enhanced ramp safety measures, leading to a 35% decrease in incidents and a 15% boost in operational efficiency.
• Coordinate ramp trainers in times of New and Renewal Courses required to acquire ground service equipment licenses.
• Provides induction to new hires including conduct of basic Fleet Solutions cleaning task onboard aircraft.

• Assist with the recruitment process, including posting job advertisements, screening resumes, and scheduling interviews.
• Maintain employee records and ensure that all files are accurate and up-to-date.
• Respond to employee inquiries regarding HR policies, benefits, and other HR-related matters.
• Support the implementation and administration of HR programs and initiatives, such as performance management and employee engagement surveys.
• Coordinate training and development activities for employees, including scheduling and logistics.
  Assist with the onboarding process for new hires, including conducting orientations and ensuring a smooth transition into the company.
• Provide support for employee relations initiatives, such as disciplinary actions or conflict resolution.

• Manage the department documentation, and work distribution.
• Monitor multiple databases to keep track record of inventory.
• Stores goods, supplies, and equipment in appropriate storage containers according to size, shape, and type.
• Mark identifying codes, figures, or letters on articles, and attaches tags to articles for identification purposes.
• Issue supplies, materials, and equipment to users in accordance with established procedures.