Raeed Al Jahdali
Jeddah
Summary
Dynamic Front Office Manager with proven success at Bay La Sun Hotel & Marina, excelling in operations management and staff training. Expert in optimizing workflows and enhancing customer service, I foster strong relationships while implementing effective strategies that boost productivity and profitability. Skilled in Microsoft Office Suite and adept at complaint handling.
Overview
3
3
years of professional experience
Work History
Front Office Manager
The Venue Hotel , Jeddah Corniche
04.2024 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Front Office Manager
Bay La Sun Hotel & Marina
03.2022 - 11.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Director of Front Office
Bay La Sun Hotel & Marina
11.2023 - 04.2024
- Trained staff on prices, rates and current specials.
- Verified compliance of front office operations and cash handling.
- Scheduled employees according to business forecast, payroll budget guidelines and productivity requirements.
- Analyzed rate efficiency, monitored credit reports and closely observed daily counts.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
Education
Bachelor of Science - Computer Information Systems
Virginia Commonwealth University
Richmond, VA 12-2017
Skills
- Reception operations
- Customer service
- Policy and procedure modification
- Listening skills
- Team management
- Relationship building
- Training and coaching
- Operations management
- Hotel information
- Hospitality services
- Strong leadership
- Complaint handling
- Administrative skills
Timeline
Front Office Manager
The Venue Hotel , Jeddah Corniche
04.2024 - Current
Assistant Director of Front Office
Bay La Sun Hotel & Marina
11.2023 - 04.2024
Front Office Manager
Bay La Sun Hotel & Marina
03.2022 - 11.2024
Bachelor of Science - Computer Information Systems
Virginia Commonwealth University
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