Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Timeline
Generic

RAEES UL HASSAN

Jubail,Saudi Arabia

Summary

To constantly challenge potential for creating new ways to add values to organization to achieve their goals, resulting in personal development and growth. To pursue a career in the field of Hardware and Networking, to utilize abilities in the practical field. Keen to accept challenging jobs requiring high mental power, motivational skills, and hard work to accomplish the task.

Overview

12
12
years of professional experience

Work history

End User Support

SIPCHEM
Jubail
07.2022 - 07.2025
  • Provided technical assistance for troubleshooting network problems through inbound calls, emails, and outbound telesupport.
  • Assisted the network team by configuring computer systems, diagnosing software problems, and managing Windows Server 2008 R2 and 2012.
  • Utilized ticketing software such as service now for issue tracking and resolution.
  • Maintained a strong record of accomplishment for collaborating with cross-functional and cross-cultural teams.
  • Delivered timely resolutions for customer issues and queries while adhering to defined SLAs and KPIs.
  • Proficiently collected issue-related information from customers and resolve with the SLA.
  • Test installed networks for speed and security.
  • Maintained a high degree of customer service for all support queries and adhered to all service management principles.
  • Troubleshot network issues.
  • Managed user accounts on Active Directory, including tasks such as handling new starters, leavers, folder permissions, and password resets.
  • Documented all calls on the call logging system.
  • Configured emails and VPN for users.
  • Effectively managed incoming support requests from internal staff using various communication channels such as telephone, email, and web portals.
  • Prioritized customer satisfaction by following ITIL processes and efficiently addressing incoming requests.
  • Maintained thorough documentation for each request, including all interactions with end-users and the solutions provided.

Sr System Admin

Manto rose Company
Khobar
01.2018 - 07.2022
  • Establishes architectural and process guidelines and standards to support consistent best practice methods.
  • Performs certification and quality assurance reviews to ensure systems perform in accordance with department standards.
  • Identifies required improvements to service delivery.
  • Assists management in incorporating improvements into operating and capital budgets.
  • Identifies components that best accomplish improvements to service delivery.
  • Ensures minimal impact on end users during implementation phases.
  • Investigates and resolves problems.
  • Monitors and maintains backup/recovery systems.
  • Ensures proper documentation and configuration information is maintained.
  • Helps streamline information technology operations.
  • Develops, implements and maintains start-up and shut-down procedures.
  • Analyzes network utilization and traffic patterns.
  • Monitors and adjusts systems to ensure optimum performance.
  • Monitors system capacities/activities to ensure optimal usage.
  • Configuration and maintenance of Cisco Switches and Routers.
  • Configuration of Dell Switches.
  • Installation Maintenance of whole IT Infrastructure, up-gradation of hardware/ Software changes and migrations to latest technologies.
  • Configuration and maintenance of dell servers.
  • Ensure network connectivity throughout the company's LAN/WAN infrastructure is on par with technical considerations.
  • Worked on AD directory, domain.
  • Installation of Router and Switches.
  • Microsoft Outlook, Outlook configuration, backup, troubleshooting.
  • Work with client account managers to ensure a high quality of service for all clients.
  • Help run the day-to-day desktop support team to ensure efficiency and client satisfaction standards are met and exceeded.
  • Provide daily updates to the company on the status of ongoing issues and challenges with both clients and internal teams.
  • Manage time and follow up with clients in a professional manner.

Network Engineer

HCL Comnet LTD.
01.2014 - 01.2016
  • Company Overview: INDIA
  • Troubleshooting of Lease Line and ISDN.
  • Procurement & Maintenance of Lease Line and ISDN.
  • Extensive knowledge in Computer Hardware.
  • Network connectivity troubleshooting, ping, tracert, telnet.
  • Responsible for communication protocols, configuration, integration & security.
  • Providing telephonic support to all the customers regarding any issue related to Leased Line & ISDN.
  • Troubleshooting router configuration related problems.
  • Coordinating with BSNL for restoring fault in Leased Line & ISDN.
  • Commissioning & Maintenance of 64 Kbps to 2 Mbps Data Circuit (MLLN, MPLS).
  • All types of commercial work related to Commissioning of Leased Line & ISDN.
  • Configuration and IOS Up gradation of CISCO router (3800,9300,9400).
  • Configuration and installation of BGP, OSPF, EIGRP PROTOCOLS on routers.
  • Configuration and IOS up gradation of CISCO switches (2960 catalyst, 1900, 3700).
  • Cisco & HP switch configuration VLAN configuration/troubleshooting.
  • Configuring VLANs, VTP, Ether channels.
  • Configuring interval routing on Layer-3 switches Securing switch access.
  • Handling modems like RAD and Tellabs.
  • Handling Punjab National Bank Network Center and coordinating with Data center.
  • INDIA

Education

AMIE -

IIE
India

3 year's Engineering. ( with attestation and SCE) - IT

KHDA

Skills

  • LAN
  • ISO/OSI model
  • IP Addressing
  • Sub-netting
  • Configuring DHCP
  • DNS
  • Routing
  • Configuration of OSPF
  • EIGRP
  • VLAN
  • VTP
  • STP
  • Remote access
  • Managing wireless N/W
  • Managing print services
  • Cisco IOS commands
  • Remote desktop services
  • Active Directory (AD) Installation
  • AD Administration Tasks & Tools
  • User & Group Account
  • DHCP
  • Packet Tracer
  • SolarWinds
  • ServiceNow
  • End user support

Personal Information

Date of birth: 08/08/88

Custom

I hereby certify that all the information provided above is true to the best of my knowledge and belief.

Languages

English
Intermediate
Urdu
Intermediate

Timeline

End User Support

SIPCHEM
07.2022 - 07.2025

Sr System Admin

Manto rose Company
01.2018 - 07.2022

Network Engineer

HCL Comnet LTD.
01.2014 - 01.2016

AMIE -

IIE

3 year's Engineering. ( with attestation and SCE) - IT

KHDA

Similar Profiles

Create profile
RAEES UL HASSAN