Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Rafah Awad

Riyadh,Saudi Arabia

Summary

Accomplished professional specializing in team leadership and negotiation, driving success through effective communication and networking. Proficient in assessing performance metrics, managing budgets, and optimizing workflow for enhanced organizational efficiency. Expertise in sales and marketing with a focus on achieving strategic objectives and building long-term business relationships.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Executive Office Manager

Beauty Elite
Riyadh, Saudi Arabia
01.2024 - 02.2025
  • Implemented new filing system, improving document retrieval process significantly.
  • Collaborated effectively with all departments for streamlined project executions.
  • Conducted regular performance reviews, leading to employee skill development and improvement.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Handled high-pressure situations calmly, maintaining a harmonious work environment.
  • Optimised company resources by successfully negotiating with vendors.
  • Provided executive support to CEO, enhancing decision-making capabilities.
  • Maintained strict confidentiality of sensitive information, reinforcing trust and integrity within the organisation.

Sales Operations Team Leader

SkinRock KSA
Riyadh, Saudi Arabia
10.2020 - 08.2023
  • Utilised advanced analytics tools to track key performance indicators across the entire sales operation process.
  • Enhanced sales efficiency by streamlining operational processes.
  • Implemented new systems that streamlined order processing and fulfilment procedures.
  • Oversaw daily operations to achieve high productivity levels.
  • Coordinated logistics operations for smoother delivery processes.
  • Utilised CRM software for efficient customer management and tracking of sales activity.

Customer Success Lead

FastLo
Riyadh, Saudi Arabia
07.2019 - 07.2020
  • Analysed customer behaviour patterns to tailor services accordingly.
  • Maintained detailed records of customer interactions for reference and analysis.
  • Resolved complex client issues, ensuring high levels of satisfaction.
  • Delegated tasks among team members whilst managing their performance metrics effectively.
  • Streamlined communication processes for efficient customer interaction.
  • Managed customer relationships, resulting in increased loyalty and satisfaction.
  • Achieved high customer retention with concerted engagement.

Area Sales Supervisor

Mega Trust Group
Riyadh, Saudi Arabia
10.2017 - 06.2019
  • Developed strong relationships with key accounts to maintain high levels of client satisfaction.
  • Coordinated with marketing managers to create effective sales campaigns for better market penetration.
  • Conducted regular performance reviews to inspire staff motivation and drive for success.
  • Managed a team of thirty sales representatives, fostering teamwork and collaboration.
  • Facilitated successful product launches that significantly boosted brand visibility.
  • Trained new team members for enhancing their product knowledge, thereby increasing overall productivity.
  • Exceeded quarterly sales targets through persistent follow-up calls and meetings.

Ticketing & Reservation Officer

FAZ Tourism
Riyadh, Saudi Arabia
03.2016 - 09.2017
  • Managed ticketing and reservation duties, ensuring smooth operations.
  • Fostered positive relationships with clientele by providing personalised service.
  • Maximised sales profits using proven upselling and cross-selling techniques.
  • Streamlined processes for enhanced customer satisfaction.
  • Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
  • Identified and engaged prospective business clients to increase corporate bookings.

Data Entry & Customer Service

Zain Telecom
Riyadh, Saudi Arabia
01.2015 - 02.2016
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Diploma - Economic & Banking

Technical Institute of Banking and Financial Sci.
Syrian Arab Republic
09.2004 - 06.2006

Skills

  • Team Leadership
  • Negotiation mastery
  • Performance metrics assessment
  • Communication Skills
  • Professional Sales & Marketing
  • Budgeting and finance operations
  • Workflow scheduling
  • High level networking

Certification

  • ICDL (Microsoft Office)
  • Galileo & Amadeus Certificate in Tourism

Affiliations

  • Movies
  • Travelling
  • Social Meetings

Languages

Arabic
Native
English
Upper intermediate

Timeline

Executive Office Manager

Beauty Elite
01.2024 - 02.2025

Sales Operations Team Leader

SkinRock KSA
10.2020 - 08.2023

Customer Success Lead

FastLo
07.2019 - 07.2020

Area Sales Supervisor

Mega Trust Group
10.2017 - 06.2019

Ticketing & Reservation Officer

FAZ Tourism
03.2016 - 09.2017

Data Entry & Customer Service

Zain Telecom
01.2015 - 02.2016

Diploma - Economic & Banking

Technical Institute of Banking and Financial Sci.
09.2004 - 06.2006

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Rafah Awad