Rafi Alsharif
Asir,Abha
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a notable tenure at CCC by STC Company. Expert in account management and strategic sales knowledge, achieving significant improvements in customer service success rates. Skilled in database management and fostering strong relationships, demonstrating a results-driven approach with a focus on efficiency and effectiveness.
Overview
5
5
years of professional experience
Work History
Member Service
KUN Sports Company
Riyadh
08.2024 - Current
- Established strong relationships with members through personalized attention and proactive communication.
- Developed and implemented targeted marketing strategies to attract new members and grow the organization.
- Managed day-to-day operations, including scheduling, staff training, and performance evaluations.
Customer Service
CCC by STC Company
Riyadh
02.2023 - 07.2024
- Demonstrated dynamic customer service by responding to customer inquiries.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Enhanced guest satisfaction by providing personalized and efficient customer service.
- Increased customer service success rates by quickly resolving issues.
Real Estate Marketer
Al-Taameed Real Estate Foundation
Abha
08.2022 - 01.2023
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Developed campaigns and specific marketing strategies for clients.
Quality Controller
Sabq Alamtyaz Company
Abha
08.2020 - 08.2022
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
- Reduced manufacturing defects through thorough inspections and proactive identification of potential issues.
- Developed and implemented quality assurance improvements.
- Improved quality processes for increased efficiency and effectiveness.
Member Service Cashier
Alshaya Company
Abha
10.2019 - 08.2020
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Handled high-volume transactions accurately, maintaining customer trust in the organization.
Education
Diploma - Software Engineering
12.2021
Skills
Account management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
Timeline
Member Service - KUN Sports Company
08.2024 - Current
Customer Service - CCC by STC Company
02.2023 - 07.2024
Real Estate Marketer - Al-Taameed Real Estate Foundation
08.2022 - 01.2023
Quality Controller - Sabq Alamtyaz Company
08.2020 - 08.2022
Member Service Cashier - Alshaya Company
10.2019 - 08.2020
Technical College - Diploma, Software Engineering
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