Rafiq Khan
Riyadh,Saudi Arabia
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Summary
Energetic professional with knack for troubleshooting technical issues and providing excellent customer service. Skilled in problem-solving and communication, ensuring quick and clear resolution of user concerns. Ready to enhance IT support for improved productivity and user satisfaction.
Work history
IT help Desk
NADRA
kpk peshawar, Pakistan
2020.01 - 2022.11
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Investigated and diagnosed customer's technical and product queries.
IT Technician
T10
Riyadh, Saudi Arabia
2023.02 - 2025.01
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Provided IT support to staff members, improving overall operational efficiency.
- Installed operating systems and applications, maintaining a high level of reliability.
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Prepared equipment for staff use, installing cables, operating systems, and software.
IT Specialist
Cadet college Murre
Murre Islamabad, Pakistan
2018.03 - 2019.04
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Installed new software for users and monitored version and patch update requirements.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Data entry clerk
CPPR
Peshawar, Pakistan
2017.03 - 2017.06
- Updated office databases and records with accurate, current information.
- Managed documents within company databases, keeping accurate records of critical information.
- Maintained accurate data entry by diligently inputting information from various sources.
- Transferred data from physical copies to electronic records.
Education
Master - Computer Science
NUML
Pakistan 2016.02 - 2018.01
Bachelor of Science - Computer Science
GDC Ekka Ghund Mohmand
Pakistan 2013.01 - 2015.12
Skills
- Positive attitude
- Database administration
- Desktop support
- Active listening
- Incident Management
- Time-management
- Hardware diagnosis
- Operating systems knowledge
- Network configuration
- Troubleshooting proficiency
- Microsoft Office Suite
- Application installation
- Data backup and recovery
- Software troubleshooting
- Data Entry
- Software installation and upgrading
- Ticketing system expertise
Languages
English
Intermediate
Urdu
Elementary
Timeline
IT Technician
T10
2023.02 - 2025.01
IT help Desk
NADRA
2020.01 - 2022.11
IT Specialist
Cadet college Murre
2018.03 - 2019.04
Data entry clerk
CPPR
2017.03 - 2017.06
Master - Computer Science
NUML
2016.02 - 2018.01
Bachelor of Science - Computer Science
GDC Ekka Ghund Mohmand
2013.01 - 2015.12