Ragaa Helmy Ali

• Responsible for implementing PCC concept by close monitoring of compliance to PFR CBAHI standards.
• Continuous staff training and education on patient and family rights and responsibilities.
• Monitoring compliance of staff to patient and family rights.
• Managed front desk duties, enhancing overall patient experience.
• reviewing patient satisfaction surveys, internal surveys and MOH portal.
• Handling patient complaints, verbal and non-verbal complaints.
• Handling complaints received from 937 with continuous analysis of data driven from these complaints.
• Daily grand-rounds for inpatient, ER, and Outpatients.
• Analysis of data driven from satisfaction surveys, complaints and daily grand-rounds to be used further in implementing improvement projects.

Data analysis and cooperating with other departments in searching for opportunities for improvement.

Reviewing and implementing policies and procedures for national and international accreditations ( CBAHI and JCI)

Participating in arranging for CCHI acrreditaion.

Orientation of newly hired employes on Quality and Patient safety programs and standards.

Participated in closed file review sessions required for JCI and GAHAR Accreditations.

Participated in reviewing and implementing of ASC policies and monitoring invasive areas performance.

Performing routine audits and quality reviews to test operational processes.

Used quality monitoring data management system to track performance at team and individual level.

Communicated audit and quality review results and recommendations through written reports and face to face meetings.

Identified potential areas for improvement within existing processes and workflows.