Raghad Alasmari
Riyadh,Riyadh Region
Summary
Offering strong communication and problem-solving skills developed through diverse roles. Knowledgeable about customer relationship management, team leadership, and conflict resolution. Ready to use and develop analytical thinking, interpersonal skills, and strategic planning.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Talent success lead
Scalers
Riyadh, Riyadh Region
05.2023 - Current
- Expertly led teams of 3-6 to successfully achieve productivity KPIs.
- Resolved complex client issues, ensuring high levels of satisfaction.
- Organised team training sessions to enhance customer service skills.
- Consistently exceeded monthly sales targets using exceptional negotiation skills.
- Streamlined operations by implementing more efficient processes.
Growth associate
Scalers
Riyadh Region
01.2023 - 05.2023
- Improved product market fit by conducting comprehensive user behaviour analysis.
- Developed growth strategies for increased user acquisition and retention.
- Analysed market trends, resulting in more focused marketing efforts.
- Collaborated with cross-functional teams, fostering a cohesive approach towards company growth goals.
- Facilitated communication between technical and non-technical teams for better implementation of growth plans.
Sales and Customer Support Representative
Scalers
Riyadh, Riyadh Region
01.2022 - 12.2022
- Participated actively in team meetings; shared insights and feedback garnered from customer interactions.
- Managed high call volumes for better efficiency and productivity.
- Collaborated with different teams for smooth operations.
- Utilised CRM software efficiently for tracking interactions and managing data.
- Generated + 500,000 SR in sales revenue in One year.
Education
Bachelor of Laws - LLB - LAW
Princess Nourah Bint Abdul Rahman University
Riyadh, Riyadh Region 01.2018 - 12.2021
Skills
- Leadership
- Team building
- Problem-solving
- Customer demographics understanding
- Sales development
- Operational marketing plans
- Event planning
- Planning and logistics
Languages
Arabic
Fluent
English
Upper intermediate
References
References available upon request.
Timeline
Talent success lead
Scalers
05.2023 - Current
Growth associate
Scalers
01.2023 - 05.2023
Sales and Customer Support Representative
Scalers
01.2022 - 12.2022
Bachelor of Laws - LLB - LAW
Princess Nourah Bint Abdul Rahman University
01.2018 - 12.2021
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