Raghad Alshahrani
Riyadh,Saudi Arabia
Summary
Dynamic Customer Experience Associate at Breadfast, skilled in client advocacy and social media monitoring. Proven track record in enhancing customer satisfaction through effective issue resolution and collaboration. Adept at implementing loyalty programs, driving customer retention initiatives, and leveraging trend monitoring to exceed expectations in fast-paced environments.
Overview
6
6
years of professional experience
Work history
Sales associate
Alwaha Duty Free PIF company
Riyadh, Saudi Arabia
2025.06 - Current
- Supported marketing initiatives by setting up promotional displays.
- Boosted store reputation with excellent customer service skills.
- Facilitated smooth checkout process, reducing wait times for customers.
Customer Experience Associate
Breadfast
Riyadh, Central
2024.07 - 2025.05
- Handling customer inquiries and feedback across multiple channels.
- Ensuring timely resolution of customer issues
- Collaborating with internal teams to improve overall customer satisfaction
- Supporting loyalty programs and customer retention strategies
Call Center Representative
SAB Bank
Riyadh, Central
2023.09 - 2024.05
- Manging customers complaints
- Making outbound calls.
- Collecting customers feedback
- Responding to customers inquiries
Promoter
Vivo
Riyadh, Central
2021.09 - 2022.05
- Providing customer service.
- Helping clients with product selection.
- Making records for sales
- Setting up promotional stands and booths
Account Manger
Marketeers Hub
Riyadh, Central
2021.02 - 2021.06
- Building and maintaining client relationships.
- Handling client inquiries and issues.
- Collaborating with internal teams.
- Resolving conflicts.
- Staying informed about industry trends.
- Trainee
G20 Secretary
Riyadh, Central
2020.03 - 2020.05
- Built relationships with coworkers and team members to increase work productivity.
- Gained experience in problem-solving and troubleshooting issues for customers.
- Completed on-the-job training sessions and demonstrated learned skills to supervisors.
Education
Bachelor - English Language & Translation
Princess Norah University
Riyadh, Central ProvinceSkills
- Social media monitoring
- Client advocacy
- Trend monitoring
- Handling difficult customers
- Pricing and markdowns
- Retail industry awareness
- Product display setup
- Customer focus
Timeline
Sales associate
Alwaha Duty Free PIF company
2025.06 - Current
Customer Experience Associate
Breadfast
2024.07 - 2025.05
Call Center Representative
SAB Bank
2023.09 - 2024.05
Promoter
Vivo
2021.09 - 2022.05
Account Manger
Marketeers Hub
2021.02 - 2021.06
G20 Secretary
2020.03 - 2020.05
Bachelor - English Language & Translation
Princess Norah University