Raghad Bin Laswad
Riyadh
Summary
Accomplished professional with extensive expertise in management planning, human resources, and business development. Proven track record in sales and after-sales, adept at multi-tasking and proficient in Microsoft Office, CRM systems including Salesforce, HIC, and Oracle. Demonstrated excellence in dashboard creation, quality control certification, risk assessment and mitigation. Strong leadership development skills with a focus on customer relationship management and team leadership. Experienced in financial risk analysis with a commitment to driving organizational success through strategic initiatives.
Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Al Majd and Al Alia Holding Company
Riyadh
04.2024 - 03.2025
- Analysed performance metrics, identified areas for improvement in operations management.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Reduced overhead costs through efficient resource allocation and budget management.
Customer Service Specialist
Petromin Corporation
Jeddah
03.2022 - 12.2024
- Resolved complaints with effective problem-solving skills.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Dealt with returns and exchanges to ensure customer satisfaction.
- Used company CRM system for efficient data tracking and record-keeping.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Executive Secretary
IMC
Jeddah
01.2021 - 01.2024
- Partnered with management to implement processes and complete special projects.
- Coordinated events by managing budget, logistics and event support.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Drafted contracts and purchase orders for team.
- Created comprehensive reports for senior management decision-making.
Customer Service Specialist
IMC
Jeddah
03.2018 - 03.2022
- Used company CRM system for efficient data tracking and record-keeping.
- Resolved complaints with effective problem-solving skills.
- Participated in training sessions for professional development.
- Processed high-value payments with meticulous accuracy.
Sales Specialist
Al-Musk Red Trading Company
Jeddah
06.2015 - 06.2017
- Delivered comprehensive product training sessions, increasing staff knowledge and confidence.
- Monitored industry trends, keeping the company competitive in the marketplace.
- Managed key accounts whilst ensuring superior service delivery standards.
- Participated in trade shows and industry events, raising brand awareness.
- Trained and educated new staff in sales techniques and product knowledge.
- Delivered high sales performance within budget to strict deadlines and targets.
Education
Bachelor's Degree - Law
King Abdelaziz University
Saudi Arabia, Jeddah /2018 - /2022
Skills
- Management Planning
- Human Resources
- Business Development
- Sales & After Sales
- Multi-tasking
- Microsoft Office
- CRM
- Dashboard
- Quality control certification
- Risk assessment and mitigation
- Leadership development
- Customer relationship management
- Team Leadership
- Financial risk analysis
Certification
Project Management Professional (PMP)
Anti-Money Laundering – The Financial Academy
Human Resources Management – HRSD
Entrepreneurial Mindset and Crisis Management – Monsha’at Academy
Adjustments Entries and Financial Statements Preparation – SOCPA
Financial Accounting – SOCPA
Financial Accounting Framework – SOCPA
Labor Education, Saudi Labor Law – The Financial Academy
Leading Entrepreneur Intensive Program Orientation - Mazaya Marketing Professional Excellence Course - Sky Global Institute
Leading the team to a successful event– Saudi Conventions & Exhibitions General Authority
Certificate of Appreciation for Participation in World Civil Defense Day Events - General Directorate of Civil Defense in Jeddah
Certificate of Good Conduct - Saudi Company for Commercial Models Limited
Introduction to the International Protocols, Treaties, and Conventions – HRSD
Social Insurance Systems and Executive Regulations
Legal Culture in Employment Contracts According to the Saudi Labor Law - King Abdulaziz University
Professional Certificate in Insurance Basics – The Financial Academy
Executive Assistant Series – Communicate Effectively
Ergonomics in the Work Environment and Ethics – CBA
Career Excellence Course - General Corporation for Technical and Vocational Training
Problem Solving Skills in Customer Service
Sales and Marketing
Timeline
Operations Manager
Al Majd and Al Alia Holding Company
04.2024 - 03.2025
Customer Service Specialist
Petromin Corporation
03.2022 - 12.2024
Executive Secretary
IMC
01.2021 - 01.2024
Customer Service Specialist
IMC
03.2018 - 03.2022
Sales Specialist
Al-Musk Red Trading Company
06.2015 - 06.2017
Project Management Professional (PMP)
Anti-Money Laundering – The Financial Academy
Human Resources Management – HRSD
Entrepreneurial Mindset and Crisis Management – Monsha’at Academy
Adjustments Entries and Financial Statements Preparation – SOCPA
Financial Accounting – SOCPA
Financial Accounting Framework – SOCPA
Labor Education, Saudi Labor Law – The Financial Academy
Leading Entrepreneur Intensive Program Orientation - Mazaya Marketing Professional Excellence Course - Sky Global Institute
Leading the team to a successful event– Saudi Conventions & Exhibitions General Authority
Certificate of Appreciation for Participation in World Civil Defense Day Events - General Directorate of Civil Defense in Jeddah
Certificate of Good Conduct - Saudi Company for Commercial Models Limited
Introduction to the International Protocols, Treaties, and Conventions – HRSD
Social Insurance Systems and Executive Regulations
Legal Culture in Employment Contracts According to the Saudi Labor Law - King Abdulaziz University
Professional Certificate in Insurance Basics – The Financial Academy
Executive Assistant Series – Communicate Effectively
Ergonomics in the Work Environment and Ethics – CBA
Career Excellence Course - General Corporation for Technical and Vocational Training
Problem Solving Skills in Customer Service
Sales and Marketing
Bachelor's Degree - Law
King Abdelaziz University
/2018 - /2022
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