Raghad Bin Laswad
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in management planning, sales and after-sales, and customer relationship management. Demonstrates strong leadership in team development and strategic planning, ensuring quality assurance and effective crisis resolution. Proficient in financial risk analysis, project management, and data analysis, with a commitment to training and development. Career goals include advancing leadership capabilities while driving organisational success through innovative solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Al Majd and Al Alia Holding Company
Riyadh
05.2024 - Current
- Analysed performance metrics, identified areas for improvement in operations management.
- Identified bottlenecks, implemented solutions, increased productivity.
- Reduced overhead costs through efficient resource allocation and budget management.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Developed risk mitigation strategies, ensured business continuity during crises.
Customer Relation
Petromin Corporation
Riyadh
01.2022 - 12.2024
- Ministry of Commerce Recall Management
- Customised customer relationship management tools for improved sales tracking.
- Trained team members on best practices in customer relationship management.
- Implemented new CRM systems to facilitate better customer relationship management.
- Utilised CRM software effectively, improving customer relationship management across all channels.
- Developed customer relationship management strategies to enhance brand loyalty.
Executive Secretary
IMC
Jeddah
01.2021 - 01.2024
- Partnered with management to implement processes and complete special projects.
- Coordinated events by managing budget, logistics and event support.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Drafted contracts and purchase orders for team.
- Created comprehensive reports for senior management decision-making.
Customer Service Specialist
IMC
Jeddah
03.2018 - 03.2022
- Used company CRM system for efficient data tracking and record-keeping.
- Resolved complaints with effective problem-solving skills.
- Participated in training sessions for professional development.
- Processed high-value payments with meticulous accuracy.
- Dealt with returns and exchanges to ensure customer satisfaction.
Sales Specialist
Al-Musk Red Trading Company
Jeddah
02.2015 - 02.2017
- Monitored industry trends, keeping company competitive in marketplace.
- Managed key accounts, ensuring superior service delivery standards.
- Trained new staff in sales techniques and product knowledge.
- Delivered high sales performance within budget, meeting strict deadlines and targets.
- More than 150 customer calls were made daily to ensure efficient communication and support.
Education
Bachelor's Degree - Law
King Abdulaziz University
04.2017 - 06.2022
Skills
- Management Planning
- Sales & After Sales
- Microsoft Office
- Quality control certification
- Customer relationship management
- Team Leadership
- Financial risk analysis
- Strategic planning
- Training and Development
- Project Management
- Crisis resolution
- Data analysis
- Leadership development
- Quality Assurance
Certification
- Project Management Professional (PMP)
- Anti-Money Laundering – The Financial Academy
- Human Resources Management – HRSD
- Entrepreneurial Mindset and Crisis Management – Monsha'at Academy
- Financial Accounting – SOCPA
- Adjustments Entries and Financial Statements Preparation – SOCPA
- Financial Accounting Framework – SOCPA
- Labor Education, Saudi Labor Law – The Financial Academy
- Leading Entrepreneur Intensive Program Orientation - Mazaya Marketing Professional Excellence Course - Sky Global Institute
- Introduction to the International Protocols, Treaties, and Conventions – HRSD
- Social Insurance Systems and Executive Regulations
- Legal Culture in Employment Contracts According to the Saudi Labor Law - King Abdulaziz University
- Professional Certificate in Insurance Basics – The Financial Academy
- Executive Assistant Series – Communicate Effectively
- Ergonomics in the Work Environment and Ethics – CBA
- Career Excellence Course - General Corporation for Technical and Vocational Training
- Problem Solving Skills in Customer Service
- Sales and Marketing
- Sales Office Internship - Saudi Business Forms Co. Ltd.
Timeline
Operations Manager
Al Majd and Al Alia Holding Company
05.2024 - Current
Customer Relation
Petromin Corporation
01.2022 - 12.2024
Executive Secretary
IMC
01.2021 - 01.2024
Customer Service Specialist
IMC
03.2018 - 03.2022
Bachelor's Degree - Law
King Abdulaziz University
04.2017 - 06.2022
Sales Specialist
Al-Musk Red Trading Company
02.2015 - 02.2017
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