Summary
Overview
Work history
Education
Skills
Timeline
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Raghad Kanani

Jeddah

Summary

A proactive individual with 6 years of experience in inventory, customer service and branch supervisor.

Demonstrate consistency in running multiple tasks, as well as multiple experience in management, inventory and operations supervision since 2021 until now I always looking for improvement in all areas.

Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion.

Overview

6
6
years of professional experience
4044
4044
years of post-secondary education

Work history

Branch supervisor

MUVI Cinemas
Jeddah
10.2023 - 04.2025
  • Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction
  • Recognized issues and implemented corrective actions for continual improvement
  • Received and resolved customer complaints escalated by staff
  • Scheduled shifts based on seasonal demands and staff availability.
  • Collaborated with management to organize special activities and events for staff.
  • Built strong rapport to communicate effectively with the staff, senior management.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Trained new cashiers and clerks in correct processes.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Processed cash, credit and debit card transactions of +110,000 SAR with zero error.

Store supervisor

MUVI Cinemas
Jeddah
09.2020 - 09.2023
  • Taking care of everything related to the stocks
  • Entering invoices and stocks data on system.
  • Implementing measures to avoid stock damages, theft, and wastage.
  • Monitoring shelves stocks and product displays, and the general appearance of the store.
  • Inspected food preparation and storage procedures against statutory guidelines, implementing process changes as needed.
  • Carried out thorough food hygiene and safety training, providing staff with additional resources for continued learning.
  • Documented accidents and injuries in detail to enable future prevention.
  • Enforced strict allergen legislation, displaying relevant information appropriately for optimised customer safety and wellbeing.

Customer service

MUVI Cinemas
Jeddah
07.2019 - 08.2020
  • Assist guests to the cinema by providing them with options available to them to entertain.
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and holidays.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Dealing with any disturbances that may occur during the show
  • Supervising the evacuation of the premises in the event of an emergency.

Education

Diploma - General Administration

King Abdulaziz University
Jeddah
Apr 2021 - 04.2023

High School Diploma -

AlShawra Private School
Jeddah
Jan 2017 - 01.2020

Skills

  • Organized
  • Data Entry
  • Schedule coordination
  • Flexibility
  • Office 365 proficient
  • Leadership
  • Inventory control
  • Cash handling
  • Quality Assurance
  • Operations management
  • Complaint management
  • Target-driven

Timeline

Branch supervisor

MUVI Cinemas
10.2023 - 04.2025

Store supervisor

MUVI Cinemas
09.2020 - 09.2023

Customer service

MUVI Cinemas
07.2019 - 08.2020

Diploma - General Administration

King Abdulaziz University
Apr 2021 - 04.2023

High School Diploma -

AlShawra Private School
Jan 2017 - 01.2020

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Raghad Kanani