Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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RAGHAD KHALED ALMUGHAMISI

Medina

Summary

Dynamic professional with a strong foundation in organisation and communication skills, complemented by a proven ability to lead and work effectively within teams. Demonstrates exceptional creativity in problem-solving and intellectual curiosity, with a keen focus on ethical considerations and user experience research. Proficient in CRM database management and computer skills, with a track record of publication tracking. Committed to leveraging leadership abilities and teamwork skills to drive success in future endeavours.

Overview

5
5
years of professional experience

Work History

Guest Relation

Shaden Resort AlUla
AlUla
10.2024 - 07.2025
  • Greet and welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
  • Handle guest inquiries, requests, and complaints promptly and effectively, maintaining the resort’s service standards.
  • Coordinate with front office, housekeeping, F&B, and other departments to ensure guest preferences and expectations are met.
  • Assist in VIP and special guest arrangements, including welcome amenities, special occasions, and guided experiences.
  • Manage guest feedback through review platforms and internal channels, contributing to service improvement initiatives.
  • Maintain detailed knowledge of the resort, AlUla attractions, and cultural offerings to support guest engagement.

Administrative Assistant Human Resources

GENERAL DIRECTORATE OF HEALTH
02.2022 - 05.2022
  • Ensured adherence to employment laws, minimising legal risks.
  • Prepared personnel files, keeping all employee records up-to-date.
  • Participated in job fairs to attract top talent and diversify candidate pool.
  • Handled administration of benefits program which increased overall staff satisfaction.
  • Collaborated closely with department managers for better cross-functional communication.
  • Streamlined recruitment process for more efficient hiring.

Researcher and data entry

MEDINA DEVELOPMENT AUTHORITY
02.2022 - 05.2022
  • Internal communication

Volunteer Organising exhibitions-the Art gallery

THE VOLUNTEER WORK PLATFORM
11.2020 - 12.2020
  • Volunteer in organising and recovering the masses and guiding the disability

Course

10.2020 - 12.2020
  • Public Relations / Customer Relations from(HTMI)
  • Tour Guide basic from(HTMI)
  • Customer Service techniques from(HTMI)

Education

Diploma - Guest Relations Management

INTERNATIONAL TECHNICAL COLLEGE
Medina, Medina Region

Some College (No Degree) - SOFTWARE CERTIFICATE

INTERNATIONAL TECHNICAL COLLEGE
Medina, Medina Region

Some College (No Degree) - TOURIST GUIDE LICENSE

MINISTRY OF TOURISM
Al Madinah

Skills

  • Organization and Communication skills
  • Tactful and flexible with others
  • Sense of responsibility
  • Teamwork skills
  • Leadership
  • Computer skills
  • User experience research
  • Ethical considerations
  • Intellectual curiosity
  • Publication tracking
  • Creativity in problem-solving
  • Exceptional communicator
  • CRM database management

Personal Information

Timeline

Guest Relation

Shaden Resort AlUla
10.2024 - 07.2025

Administrative Assistant Human Resources

GENERAL DIRECTORATE OF HEALTH
02.2022 - 05.2022

Researcher and data entry

MEDINA DEVELOPMENT AUTHORITY
02.2022 - 05.2022

Volunteer Organising exhibitions-the Art gallery

THE VOLUNTEER WORK PLATFORM
11.2020 - 12.2020

Course

10.2020 - 12.2020

Diploma - Guest Relations Management

INTERNATIONAL TECHNICAL COLLEGE

Some College (No Degree) - SOFTWARE CERTIFICATE

INTERNATIONAL TECHNICAL COLLEGE

Some College (No Degree) - TOURIST GUIDE LICENSE

MINISTRY OF TOURISM

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RAGHAD KHALED ALMUGHAMISI