Raghad Malaka
Makkah,Saudi Arabia
Summary
Dedicated Receptionist highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Jasmine Garden Hotel
01.2024 - Current
- Greet and welcome guests with professionalism, ensuring positive first impression.
- Manage guest check-ins and check-outs, ensuring all necessary documentation is processed accurately.
- Answer phone calls and emails promptly, addressing guest inquiries, requests, and reservations.
- Handle guest complaints and concerns in timely and effective manner, ensuring customer satisfaction.
Front Office Agent
Jumeirah Hotel
Makkah
01.2023 - 11.2024
- Delivered exceptional service by efficiently managing check-ins, and check-outs, and resolving inquiries.
- Provided recommendations to guests, enhancing their experience and encouraging repeat bookings.
- Coordinated with housekeeping and maintenance teams to address guest requirements and ensure seamless operations.
- Managed cash transactions with accuracy, maintaining compliance with financial procedures.
- Resolved guest complaints, demonstrating strong problem-solving and communication skills.
Customer Service Agent
Tasheel Company
Jeddah
09.2022 - 12.2022
- Compiled comprehensive daily reports documenting challenges faced by travellers, ensuring accuracy and providing actionable insights for resolution.
- Coordinated the reception and departure processes for pilgrims and Umrah performers.
Trainee
Saudi Arabian Airlines
Jeddah
06.2022 - 08.2022
- Assisted in ticketing operations, mastering ticket issuance and modification processes.
- Learned Amadeus GDS for booking management, itinerary creation, and accurate passenger data entry.
- Delivered exceptional customer support by addressing inquiries and resolving travel-related issues.
Trainee
Makkah Towers Hotel
07.2021 - 08.2021
Trainee
Sheraton Hotel
02.2021 - 03.2021
Education
Bachelor's Degree - Tourism and Hotel Management
Umm Al-Qura University
Mecca 03.2018 - 08.2022
Skills
- Guest Relations
- Reservation Management
- Payment Processing
- Booking Systems
- Customer feedback analysis
- Data entry accuracy
- Front desk operations
- Problem Solving
- Communication
- Time Management
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Timeline
Receptionist
Jasmine Garden Hotel
01.2024 - Current
Front Office Agent
Jumeirah Hotel
01.2023 - 11.2024
Customer Service Agent
Tasheel Company
09.2022 - 12.2022
Trainee
Saudi Arabian Airlines
06.2022 - 08.2022
Trainee
Makkah Towers Hotel
07.2021 - 08.2021
Trainee
Sheraton Hotel
02.2021 - 03.2021
Bachelor's Degree - Tourism and Hotel Management
Umm Al-Qura University
03.2018 - 08.2022