Raghad Awad Alqahtani
Abha,'Asir Region
Summary
Driven and strategic, equipped with leadership and business development skills, alongside exceptional communication and negotiation abilities. Proven record in fostering collaborative environments and aligning team efforts with overarching business goals. Poised to make significant impact in management role as I was acting manager in my previous role and I was in control of managing a team of 20 employees and I was able improve operations and increase customer satisfaction by 21% and increase revenue by 17% YOY .
Overview
4
4
years of professional experience
Work history
Medical secretary
Abha international private hospital
Abha, 'Asir Region
10.2023 - Current
- Co-ordinated health insurance claims for timely reimbursements.
- Facilitated clear communication between patients and healthcare providers.
- Created reports on patient statistics providing valuable data for management decisions.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Addressed questions, escalating issues and complaints to management.
Customer service representative
Sport dimentions
Abha, 'Asir Region
09.2021 - 09.2023
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
bachelor of English literature and translation - English
King Khalid University
Abha, 'Asir Region 03/2017 - 06/2021
Diploma of Accounting - Finance and Accounting
Accounting Diploma
Abha, 'Asir Region 07/2025 -
Skills
- Operation streamlining
- Customer relationship management
- Staff development
- Policy enforcement
- Customer satisfaction boosting
- Leadership competence
- Customer relations
- Business development
- Operational strategy
Accomplishments
- Appreciation certificates of effective patient capacity management .
- appreciation certificates of acting manager role achievement .
Timeline
Medical secretary
Abha international private hospital
10.2023 - Current
Customer service representative
Sport dimentions
09.2021 - 09.2023
bachelor of English literature and translation - English
King Khalid University
03/2017 - 06/2021
Diploma of Accounting - Finance and Accounting
Accounting Diploma
07/2025 -
Similar Profiles
MARWA HAMMAMMARWA HAMMAM
Radiology specialist at Abha international private hospitalRadiology specialist at Abha international private hospital
Mohamed AfifiMohamed Afifi
Senior Resident & Deputy Inpatient Director at Abha International Private HospitalSenior Resident & Deputy Inpatient Director at Abha International Private Hospital
Virah Ivy Jane ValentinVirah Ivy Jane Valentin
Registered Nurse, Medical Intensive Care Unit at University Of Louisville HospitalRegistered Nurse, Medical Intensive Care Unit at University Of Louisville Hospital
Elham YahyaElham Yahya
Operations supervisor at Dentera dental careOperations supervisor at Dentera dental care
Abdullah AbumelhaAbdullah Abumelha
Senior Design Project at Fluor CorporationSenior Design Project at Fluor Corporation