RAGHAD MUHAMMAD BALHARITH
Riyadh - Saudi Arabia
Summary
I have experience and passion in analyzing user data and creating reports to improve user experience and content quality. I am skilled in documenting business requirements and coordinating with technical and educational teams. I also have experience in measuring customer satisfaction and analyzing complaints to support continuous improvement. I am a certified International Internal Auditor for (ISO) Quality Systems. I am proficient in Microsoft Office and data analysis tools, aiming to provide digital solutions that help the organization achieve its goals efficiently
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work history
Data Analyst (Tamheer )
National Water Company
08.2024 - 01.2025
- Collected and extracted data from systems such as Oracle, BI, and AMR.
- Analyzed data using advanced Excel tools, including Pivot Tables.
- Created dashboards and visual reports for different departments.
- Prepared weekly and monthly reports and presentations.
- Followed up on overdue invoices and contacted customers for payment.
- Analyzed customer complaints and service satisfaction data.
Administrative specialist
Najran Cement Company
03.2023 - 06.2023
- Created templates for standard documents, speeding up task completion times.
- Prepared official internal and external emails and letters.
- Organized files and administrative documents.
- Designed basic marketing content for social media platforms.
- Created and archived monthly cost calculation sheets using Excel.
- Participated in an initiative to study employee satisfaction and analyze the results.
Education
Bachelor of Business Administration -
Najran University – 2023
Skills
- Preparing Reports and Correspondence
- Customer Service
- Contributing to Content Development and Usability Improvement
- Teamwork Skills
- Flexibility and Adaptability
- Advanced Excel and Creating Interactive Dashboards
:
- Attention to Detail
- Proficiency in Computer Applications
- Contributing to Raising Compliance and Improving Service Quality
- Operating and Monitoring Educational Digital Platforms Performance
- Preparing Surveys and Analyzing Results
- Quality Auditing and Ensuring Compliance with Standards and Data Analysis
Custom
- ISO 9001:2015 Quality Management System (QMS) – Internal Auditor
Certified by IRCA (International Register of Certificated Auditors) – 40 Hours - Data Entry, Data Analysis, and Word Processing Certificate
Duration: 6 Months (240 Hours) - Advanced AI Concepts and Applications: Issued by: SDAIA
- Principles of AI and Its Uses: Issued by: SDAIA
- Report, Memorandum, and Administrative Writing Skills – 15 Hours
- Administrative Leadership Skills—15 Hours
- Office Management Certificate – 15 Hours
- Human Resources Training Track – 7 Hours
Languages
Arabic
Native
English
Intermediate
Timeline
Data Analyst (Tamheer )
National Water Company
08.2024 - 01.2025
Administrative specialist
Najran Cement Company
03.2023 - 06.2023
Bachelor of Business Administration -
Najran University – 2023