Raghda Al-Mathhan
Jeddah,Mecca Region
Summary
Dynamic professional with expertise in leadership and management, project management, and quality assurance. Demonstrates strong communication and interpersonal skills, complemented by a high ability to learn quickly and solve complex problems. Proficient in Six Sigma methodology and technical documentation, with a proven track record in performance monitoring and data interpretation. Adept at teamwork and cross-functional collaboration, effectively managing time under pressure to achieve organisational goals. Career aspirations include leveraging analytical thinking to drive continuous improvement within a forward-thinking organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Quality Assurance Officer, Quality Assurance Senior Officer
Itqan Pharmaceutical Industries
Amman, Jordan
10.2020 - 10.2025
- Ensured full compliance with cGMP requirements, including SFDA, WHO, EMA, and PIC/S standards.
- Reviewed and released raw materials, intermediate products, and finished products.
- Managed GMP-related documentation such as SOPs, validation protocols, and batch manufacturing records.
- Evaluated and audited suppliers and contract manufacturers to confirm GMP compliance.
- Reviewed and approved deviations, investigations, and change-control records with accurate root-cause analysis.
- Oversaw CAPA implementation and conducted follow-up effectiveness checks.
- Performed trend analysis for deviations and CAPAs to identify recurring issues and propose preventive actions.
- Developed and delivered GMP and compliance training to manufacturing teams.
- Reviewed and approved executed batch manufacturing and packaging records before product release.
- Planned, conducted, and documented internal GMP audits across manufacturing, packaging, QC, warehouse, and maintenance areas.
- Reviewed and approved OOS reports.
- Prepared investigation reports related to customer complaints.
- Supported preparation of Annual Product Quality Reviews (PQR/APR) and analyzed data trends
- Participated in risk assessments for manufacturing, cleaning validation, and process improvement activities.
- Took part in preparing for external inspections and following up on requirements from inspectors and authorities.
- Trained new employees and provided ongoing training on system updates and procedural changes.
- Contributed to projects related to QMS digitalization, inspection readiness, and quality culture enhancement.
- Followed up on non-compliance cases to ensure proper handling and closure.
Quality Assurance Officer
MS Pharma Injectable
Amman, Jordan
06.2020 - 09.2020
- Assisted in timely completion of Quality Assurance tasks and responsibilities.
- Managed and maintained Quality spreadsheets, tracking sheets, and checklists.
- Became proficient in internal QA systems and activities, including SOPs, Change Controls, Deviations, Corrective Actions (CAPA), training records, and document retention.
- Processed, circulated, reviewed, and archived documents and approvals.
- Organized and maintained electronic storage of cGMP documents to ensure easy retrieval and compliance.
- Provided support during internal and external inspections and audits.
- Completed Undergraduate Training with hands-on exposure to quality systems and GMP documentation processes.
Education
Bachelor of Engineering - Industrial Engineering
The Hashemite University / Faculty of Engineering
Jordan 09.2016 - 09.2020
Skills
Leadership & Management
- Management and leadership
- Project management
- Performance monitoring
- Teamwork and cross-functional collaboration
Communication & Personal Skills
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Ability to work effectively under pressure
- Time management
Quality & Technical Skills
- Six Sigma methodology
- Technical documentation
- Reporting and data interpretation
Computer & Software Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Minitab program
- Strong computer skills
Languages
Arabic
English
Training Courses and Certifications
- Feb 2021 - Training 18 hours on Hanin Zaben Academy in the general GMP, GLP and GDP– Amman.
- Sep 2023- Training 12 hours on the American-Canadian board for professional training in master the art of risk management – online.
- Oct 2023- Training 30 hours on the engineering tracks for Risk Management Professional (RMP)-online.
Timeline
Quality Assurance Officer, Quality Assurance Senior Officer
Itqan Pharmaceutical Industries
10.2020 - 10.2025
Quality Assurance Officer
MS Pharma Injectable
06.2020 - 09.2020
Bachelor of Engineering - Industrial Engineering
The Hashemite University / Faculty of Engineering
09.2016 - 09.2020