Rahaf Abdulaziz
Jeddah
Summary
Detail-oriented IT professional with expertise in IT service management, database management, and network troubleshooting. Skilled in problem identification, teamwork, and performing effectively under pressure to deliver seamless technical solutions. Adept at troubleshooting network components and ensuring system reliability while maintaining a collaborative approach to achieving organisational goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Senior technical support engineer
SAT Microsystems ( islamic development bank )
Jeddah, Saudi Arabia
05.2024 - Current
- · Managing the tickets and ensure they are fixed on time.
- · Managing hardware and software.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
End User Support Engineer
Microland Limited ( Saudi National Bank )
Jeddah, Saudi Arabia
12.2021 - 04.2024
- Closed support issues faster than target resolution times.
- Ensure that system development requirements are well defined and subsequently satisfied.
- Issuing gathering from customers.
- Reporting Generation to track assets, backup activities, software & hardware installations.
- Installing & configuring OS, Outlook based on SOP, and fixing physical connectivity issues of LAN & peripherals.
- Ensure that all projects and tasks are delivered on-time.
- Installing different types of Client Applications.
Information Technology Technical Support
National trade Company
Jeddah, Saudi Arabia
10.2020 - 11.2021
- Ensuring network, system, and data availability and integrity.
- Solve system issues.
- Installing, updating, and maintaining PC software applications.
- Installing and configuring PC hardware and peripherals as needed.
- Troubleshooting instances of software or hardware failures and researching solutions.
Education
Bachelor of Science - Information Technology | Database Major.
King Abdulaziz University
01.2014 - 01.2019
Skills
- IT service management
- Database Management
- Teamwork
- Work under pressure
- Trouble-shooting
- Network troubleshooting
Languages
Arabic
English
Timeline
Senior technical support engineer
SAT Microsystems ( islamic development bank )
05.2024 - Current
End User Support Engineer
Microland Limited ( Saudi National Bank )
12.2021 - 04.2024
Information Technology Technical Support
National trade Company
10.2020 - 11.2021
Bachelor of Science - Information Technology | Database Major.
King Abdulaziz University
01.2014 - 01.2019
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