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Post Graduate in Computer Science and Engineering with more than 5 year of experience in IT Technical Support, as a Software developer and as a Software Testing Intern.

Highly-skilled Programmer and an Experienced Web Developer with 4 years in software design, development and integration. Huge passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Also, a Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.


  Motivated and detail-oriented IT graduate currently working as an IT Support Technician with hands-on experience in troubleshooting, system administration, and user support across various platforms. Proven ability to resolve technical issues both remotely and on-site while ensuring high customer satisfaction. Seeking to transition into a Platform Support Analyst role where I can further apply my skills in system operations and support.
  Troubleshoot and resolve hardware, software, and network issues for end-users using both remote and on-site support methods.
  Provide user management via Active Directory and Microsoft 365, including account creation, group policies, license assignments, mailbox sharing, password resets, and lockout troubleshooting.
  Effectively manage and document tickets using ServiceNow with accurate internal notes and escalations.
  Utilise Azure, Intune, and admin portals to manage endpoints, security configurations, and system updates.
  Perform onboarding and offboarding tasks including system orientation for new staff, device provisioning, and access rights assignment.
  Coordinate cross-departmentally with infrastructure and service delivery teams to ensure seamless IT operations.
  Provide executive-level support including direct assistance to senior managers and department heads.
  Manage assets using tools such as Intune and Apple Business Manager (ABM).
  Assist in patch deployment, software updates, and compliance reporting.
  Maintain a professional, customer-focused approach while delivering support in a high-paced environment. With a friendly and clear communication style, I am capable of explaining complex systems to non-technical users, always aiming to solve issues efficiently and enhance end-user productivity.

Personable and technically proficient individual with solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, alongside network configuration and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.

Goal-oriented, results-driven, and competitive candidate that blends 12 years of professional experience and knowledge from customer service, military, healthcare, administrative, education, and information technology backgrounds. Experience providing Tier 1 technical support, instruction, and customer service, and working with Java, Python, SQL, HTML, CSS, JavaScript, and Windows PowerShell.

Rahaf Al-Mutairi

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IT support technician

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Bachelor's degree - Computer Science

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IT support technician

Bachelor's degree - Computer Science

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