Rahaf Alfwaz
Jeddah
Summary
Developed and implemented new network system and application security policies and procedures to prevent corporate data from being stolen. Monitored and analyzed network traffic, investigated and documented any security incidents, and provided advice and recommendations to managers on any IT- related issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Specialist
Abdul Latif Jameel United Finance
11.2021 - Current
- Configured Cisco Router and Switches
- Reviewed network settings and made immediate updates, which improved overall security measures
- Managing and implementing ForeScout Network Access Control ( NAC Solution )
- Generated reports weekly, monthly and preparing all data for improvements
- Prepared and maintained appropriate written documentation for Network Team
- Escalation and coordination with Service Provider & ISP for issue resolution
- Daily operation tasks responding to Request and Incidents and closing within SLA
- Configured/Registered Cisco IP phone
- Managing and implementing Proxy Operation.
- Network Administration, Troubleshooting, and Monitoring stability of LAN and WAN Network.
- Perform day-to-day LAN and WAN administration, maintenance, and support
- Network performance analysis - tracking performance indicators such as bandwidth utilization, packet loss, latency, availability, and uptime of routers, switches, and other Simple Network Management Protocol (SNMPV3) -enabled devices
- WAN Link monitoring set thresholds and gets instant alerts for violation
- Any issues will escalated any to appropriate teams.
- Implemented security strategies on private networks at multiple sites across +70 -branches corporate WAN
Technical Support Specialist
Abul Latif Jameel United Finance
11.2019 - 11.2021
- Reviewed incident tickets regarding CCTV, and provided periodic enhancement according to Saudi Arabian Monetary Authority (SAMA) requirements
- Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within department
- Analyzed technical issues reported and prioritize daily tasks
- Added users to Active Directory using Qmatic
- Provided direction, supervision, technical and training support to ALJUF team on using third parties' systems and ensured Saudi Arabian
- Monetary Authority (SAMA) requirements to system
- Installed, configured and assigned CISCO IP Communicator on employees' devices
- Provided support for over 200 collectors by communicating via phone, email and chat using collection software CONVOX.
Education
Bachelor of Computer Science - Information Technology
King Abdulaziz University
04.2017
Skills
- Technical Skills
- Routing and Switching
- Windows Server
- Network Monitoring Tool
- NAC solution
- Proxy
- Microsoft Office: MS Word, MS
- Excel
- MS PowerPoint, MS Project
- Maintaining network security
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Network Specialist
Abdul Latif Jameel United Finance
11.2021 - Current
Technical Support Specialist
Abul Latif Jameel United Finance
11.2019 - 11.2021
Bachelor of Computer Science - Information Technology
King Abdulaziz University
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
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