RAHAF ALNUMARY
Jeddah
Summary
Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Specialist
NTF Group
03.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Manager Assistant
NTF Group
01.2023 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ethraa Company
01.2021 - 12.2022
- I worked as a seasonal worker in Ithraa Company during the Hajj season for Arafat Hospital as a customer service representative, sending and delivering important documents and papers to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Management - Information System
Taif University
Jeddah , Saudi Arabia01.2020
Skills
- Microsoft Suite ( Word, Excel, Powerpoint, Outlook )
- Integrated Negotiation
- Time management
- Attention to Details
Languages
English .( IELTS exam)
Certification
IELTS Certificate
Timeline
Operations Specialist
NTF Group
03.2023 - Current
Manager Assistant
NTF Group
01.2023 - 02.2023
Customer Service Representative
Ethraa Company
01.2021 - 12.2022
Bachelor of Management - Information System
Taif University
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