Rahaf Arnous
Supervisor
Riyadh,01
Summary
Strong communicator with excellent organizational and time management skills. Expert in leveraging Microsoft Office to enhance efficiency and report analysis. Achieved significant improvements in customer satisfaction and revenue growth through strategic staff training and engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Freelancer
Global Health Exhibition
10.2022 - 10.2022
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Collaborated with event planners and other stakeholders to encourage teamwork and achieve successful outcomes.
- Participated in team meetings and staff training sessions.
Coordinator
Electromin
11.2022 - 11.2022
- Entered data, generated reports, and produced tracking documents.
- Trained and supervised event staff to complete tasks on time.
- Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
Cashier
Alora Foods Co.
01.2023 - 01.2024
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Restaurant Manager
Alora Foods Co.
01.2024 - 07.2024
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
High School Diploma -
Al - Alson International School
Riyadh, Saudi Arabia 04.2001 -
Skills
Staff Management
Customer Engagement
Operations Management
Report Analysis
Skilled in Microsoft Office ( Word, Excel, Powerpoint )
Prioritizing Work
Data Entry
Flexibility
Multitasking
Teamwork and Collaboration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Restaurant Manager
Alora Foods Co.
01.2024 - 07.2024
Cashier
Alora Foods Co.
01.2023 - 01.2024
Coordinator
Electromin
11.2022 - 11.2022
Freelancer
Global Health Exhibition
10.2022 - 10.2022
High School Diploma -
Al - Alson International School
04.2001 -
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