RAHAF ABDULLAH ALODAIB

• Contact with clients constantly via email. Customercare@roshn.sa

Privacy@roshn.sa

• Managed over 120 email by customers a day.
• Receive customer mails, respond to their inquiries and solve their problems.
• Dealt with contract cancellations and financial matters, including changing payment methods from financing to cash.
• Increased customer satisfaction by resolving issues.
• Completed customer orders with speed and accuracy.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.

• Recommended effective additional learning resources, aiding continued student confidence and abilities.
• Applied differentiated teaching methods to meet varied student needs.
• Prepared comprehensive feedback and revision plans for students.
• Managed challenging behaviour with firm and fair style.