Rahamath Ali M

Vessel IT Engineer – Jack-Up Barge

• Single point of contact for all onboard IT operations, network, and VOIP support.
• Skilled in Fortinet firewall, switches/routers, network cabling (Cat6/Fiber), and first-line troubleshooting.
• Monitored and supported VSAT, Starlink, OneWeb connectivity, coordinating with shore teams for seamless operations.
• Ensured uninterrupted IT services, optimizing crew efficiency and vessel network performance.

• Vessel IT Support & System Administration – Over 6 years of experience maintaining onboard IT infrastructure.
• Windows Server & Active Directory – Expert in user management, permissions, and remote support.
• Network Security – Skilled in Firewall (Sophos) and Antivirus (Symantec) administration.
• Remote Troubleshooting & Network Stability – Ensures smooth connectivity even in challenging maritime conditions.
• Data Backup & Recovery – Strong experience in backup solutions, IT compliance, and disaster recovery.
• CCTV Installation & IT Asset Management – Handling setup, maintenance, and monitoring onboard systems.
• Multinational Vessel Operations – Coordinated IT support during yard deliveries, handovers, and port visits across multiple countries.
• Problem-Solving & Coordination Skills – Quick learner with ability to address complex IT challenges efficiently.

• Administered Windows Server 2012 R2 & Active Directory.
• Configured and maintained Sophos Firewall & Symantec Antivirus.
• Managed backup solutions and ensured CCTV system security.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Completed software updates and assessed security patches for optimized computer use.
• Conducted end-user reviews for modified and new systems.