Rahim Zada Khan

• Proper receipt and dispatch of goods.
  ● Physical checking of finished goods and responsibility of loading and unloading.
  ● Prepare short and excess report and send to relevant department.
  ● Prepare labels pallet information of goods.
  ● Receive and prepare report goods return from customers or inter branch transfer.
  ● Accuracy in all paperwork and customer related documents.
  ● Handling both In-Bound and Out-Bound stocks.
  ● Updating information into ERP system.
  ● Prepare dispatch plan according to shipments appointment national and international.
  ● Prepare logistic plan according to appointments date of shipments.
  ● Follow up order from customer service.
  ● Prepare disposition report of expired goods.
  ● Monitoring physical stocks.
  ● Communication with sales team.
  ● Manage warehouse and warehouse team.
  ● Raw material physical receiving and responsibility of loading and unloading.
  ● Raw material ERP system receiving as per invoice.
  ● Prepare G.R.N (Goods Receipt Note).
  ● Receive goods (Goods In) according to packing list confirmation (PLC).
  ● Prepare material shortages or access reports.
  ● Prepare Delivery Note (D.N).
  ● Coordination with Procurement department and sales department.
  ● Keeping stock control systems up to date and planning future capacity requirements.
  ● Producing regular reports, weekly and monthly basis.
  ● Prepare BIN card and inventory report.
  ● Materials keep on rack according to items code wise.
  ● Ability to monitor the stock, maintain the quality of the stored products.
  ● Using FIFO method.
  ● Reporting to Supply Chain department.

• Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods
  • Analyzing data to monitor performance and plan improvements and demand.
  • Monitoring internal and external terms of orders and deliveries.
  • Development of Standard Operating Procedures (SOPs) for the disposal of Goods
• Enhanced customer service based on feedback from guests.
• Delivered superior customer service and handles client requests.

• Managed customer relations on ongoing basis to maximize customer retention.
• Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
• Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
• Increased customer loyalty through the development of personalized relationships with clients.
• Made customers aware of current and new programs and services.

Deal with Costumers and supply different material to different countries
• Entry the Data of Costumers in system, and make a report.
• Make proper documents for vendor out ward and recorded for organization record.

• Managed customer relations on ongoing basis to maximize customer retention.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
• Increased customer loyalty through the development of personalized relationships with clients.
• Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
• Investigated and resolved customer inquiries and complaints quickly.