Raiman Moushi

• Start up HR department.
• Collaborated with the departments heads to collect the employees data to create the employees files and generate the database.
• Review the employees contracts terms in cooperation with legal.
• Review and update the employees data in the government platforms.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new HR processes.
• Implementing comprehensive personnel policies and procedures.
• Draft the HR forms and set the requests workflow with the SLA time.
• Managing two HR systems implementation (Menaitech & Odoo)
• Monitoring and managing the HR system updates.
• Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
• Created a streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for employees.
• Reduced turnover rates by fostering a positive work environment with regular team-building activities and open communication channels.
• Managed payroll functions efficiently, ensuring timely and accurate compensation for all staff members.
• Addressed employee concerns promptly by establishing an accessible grievance resolution process, promoting trust and transparency within the organization.
• Enhanced employee engagement levels by launching recognition initiatives that celebrated outstanding performance and achievements.
• Conducted thorough exit interviews to identify areas of improvement in retention strategies and workplace conditions.
• Streamlined internal communication processes through regular updates on company news, policy changes, and upcoming events.
• Monitored labor law developments to ensure timely updates were made to company policies regarding employees' rights and employer responsibilities.
• Structured compensation and benefits according to market conditions and budget demands.
• Distributed employee engagement survey to identify areas of improvement.
• Enhanced employee retention by implementing effective training programs.
• Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.

In addition to the personnel supervisor duties :

• Processes payroll transactions including salaries, benefits, refund, and other deductions.
• Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
• Payroll reporting.
• Develop best practices to improve efficiency of payroll processes.
• Address payroll related queries and requests from employees.

• Create, implement, and evaluate the human resource department policies and procedures.
• Update and maintain all HR records appropriately.
• Generate HR reports and provides analysis based on requirements.
• Supported recruiting team in hiring process.
• Participating in Menaitech implementation.
• Monitoring and managing the Menaitch transactions and updates.

• Manage health and life insurance programs.
• GOSI transactions, billing and reconciliation.
• Design and implement training plans.
• Issuance of all employment letters.
• Processing disciplinary actions with insuring proper approval.
• Handled the end of service and clearance process.
• Investigated a variety of employee-related issues incidents and complaints, resolve disputes and recommends.
• Ensure all employee records are maintained and updated with new hire information or changes in employment status.
• Respond to employees’ queries and resolve issues in a timely and professional manner.
• Managing personnel files records..

• Training, and preparing call center representatives to respond to customer questions and complaints.
• Answering agent questions regarding best practices or difficult calls.
• Anticipate escalation and take over calls when needed.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Reporting and data analysis.

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Routing inbound calls to the appropriate resources if needed.
• Keep records of all conversations in our call center database in a comprehensible way.
• Measure and optimize the customer experience by calling the customers and take their feedback.
• Handled of the company mail posts and fax.