RAIZA TUTUAN
Jeddah,Mecca Region
Summary
Dedicated, hardworking Banquet management professional with extensive daily planning and operations experience. Hardworking communicator with proven success analyzing operations to improve efficiency and quality of service. Banquet Supervisor with proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to build successful service teams.
Overview
6
6
years of professional experience
Work History
Private Duty Nurse
Mr. Mohzen Alesayi
Jeddah, Mecca Region
- Dealt with emergencies with calm and composure.
- Coordinated care across large wards based on patient priorities and requests.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Used oral, topical and IV medications to manage patient symptoms.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
FOOD and BEVERAGE CAPTAIN
CASA DI ORA HOTEL
JEDDAH, SAUDI ARABIA
08.2023 - Current
- Resolved guest disputes to maintain customer satisfaction.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Produced and finalised bills and provided receipts to customers.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
Banquet Supervisor
Karam Jeddah hotel by al nazawy
Jeddah, Mecca Region
01.2023 - 08.2023
- Encouraged feedback from Banquet customers, using insights to implement positive process changes.
- Collaborated with F&B Manager and Chefs to plan and implement fresh, innovative menus, driving banquet footfall and sales.
- Established safe and secure dining environment with strong sanitation standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Waitress Supervisor
Movenpick Accor Jeddah
Jeddah, Mecca Region
01.2018 - 10.2022
- Dedicated waitress with experienced in restaurant management, inventory management and costumer service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Provided menu and offered recommendations to complement dining experience.
Education
Bachelor of Science - NURSING
DIPOLOG MEDICAL CENTER
ZAMBOANGA DEL NORTE 2007 - 2011
Bachelor of Arts - ECONOMICS
WESTERN MINDANAO STATE UNIVERSITY
ZAMBOANGA CITY 2003 - 2007
Skills
- Passion for customer satisfaction
- Food preparation and safety
- Order delivery practices
- Dining room preparation
- Food service background
- Dynamic, friendly hostess
- DUPLICATE - Point of Sale system operation
- Staff scheduling
- Performance improvement
Languages
English
Fluent
A1
Arabic
Proficient
C2
Timeline
FOOD and BEVERAGE CAPTAIN
CASA DI ORA HOTEL
08.2023 - Current
Banquet Supervisor
Karam Jeddah hotel by al nazawy
01.2023 - 08.2023
Waitress Supervisor
Movenpick Accor Jeddah
01.2018 - 10.2022
Private Duty Nurse
Mr. Mohzen Alesayi
Bachelor of Science - NURSING
DIPOLOG MEDICAL CENTER
2007 - 2011
Bachelor of Arts - ECONOMICS
WESTERN MINDANAO STATE UNIVERSITY
2003 - 2007
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