Raj Kulanthaisamy
Senior Marketing Specialist
Riyadh,Saudi Arabia
Summary
Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset. Prepared to leverage 12 years of marketing experience to take on dynamic new role.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Marketing Specialist
ZOOMLION INTERNATIONAL
Riyadh, Saudi Arabia
10.2021 - Current
- Assisted contractors and clients to select products or services related to construction equipment ( cranes, earth moving and concrete products) best suited to their needs with extreme care and attention
- Consistently generated new business, exceeding targets by [40%] on average
- Built outstanding client relationships through regular meetings, growing repeat spends by [75]%
- Effectively promoted add-on sales, encouraging additional spending for continued revenue growth
- Handled average of 10 enquiries per day whilst maintaining outstanding customer service
- Gained customer trust through simple product demonstrations and explanations of cost-saving potentials
- Dealer management, ensure to attain given target and support in converting pipelines to order.
Senior Marketing Specialist
National Supply Trade - ZOOMLION Dealer
Riyadh
11.2019 - 10.2021
- Assisted contractors and clients to select products or services related to construction equipment ( cranes, earth moving and concrete products) best suited to their needs with extreme care and attention
- Consistently generated new business, exceeding targets by [40%] on average
- Built outstanding client relationships through regular meetings, growing repeat spends by [75]%
- Effectively promoted add-on sales, encouraging additional spending for continued revenue growth
- Handled average of 10 enquiries per day whilst maintaining outstanding customer service
- Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.
Senior Sales Associate
Sri Lakshmi Engineering Works
Coimbatore
02.2014 - 10.2019
- Led successful team of [8]
- Attained customer satisfaction score of [9] by elevating customer experience through [visits] and[solutions]
- Accepted and processed cash, check, card and mobile payments
- Maximized sales opportunities through strategic inventory management, always maintaining operational stock levels and forecasting purchasing demand using [CRM]
- Addressed customer enquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Assisted in increasing [products] sales by [75] % through fully contributing to [onsite] marketing and maintaining awareness of updates to best practice.
Sales Associate
Sattam Mansoor Abukhair Trading Est
Riyadh
04.2011 - 06.2013
- Facilitated daily and weekly physical inventory counts
- Addressed customer enquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Assisted in managing day-to-day business operations, including selling various [ELECTRONIC SPARESFOR INDUSTRIAL MACHINES] products by explaining unique features and educating customers on proper application of products
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Assisted customers with product selection, sales, and returns.
Technical Support Executive
DELL COMPUTER PROCESS - SUTHERLAND GLOBAL SERVICE
Chennai, India
10.2008 - 02.2011
- Coordinated first-class customer service outcomes from [CALLS] to [UPSELLING]
- Analyzed escalated issues and promptly identified solutions, exceeding received calls targets by [40]%
- Utilized [DELL CRM] and [Trouble shooting Software] to communicate with customers, managing up to[25]+ tickets per day
- Effectively managed service desk issues, achieving [70]% first call resolution
- Handled escalated customer queries and disputes, finding swift resolutions within TAT time minutes to maintain excellent customer relations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Customer service Assistant
Sutherland Global Service
Coimbatore, Chennai
02.2007 - 04.2008
- Sought opportunities to up-sell and add-on additional merchandise
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales
- Guaranteed positive customer experiences and resolved all customer complaints
- Fielded diverse customer questions and resolved issues effectively and efficiently
- Performed in-depth research to answer more complex questions
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Investigated and resolved billing and service discrepancies resulting in DISPUTES.
Education
Diploma - Computer Engineering
VLB Janakiammal Polytechnic College
Coimbatore 06.2003 - 04.2006
Higher Education -
CMS Matriculation Higher Secondary School
Coimbatore 06.2002 - 04.2003
Skills
Rapport building
DemonstrationsEffectivenessRequirements GatheringProcess KnowledgeMs OfficeCRMConversion
Additional Information
- Awards , Outstanding Performer Award Sutherland Global Service 02/2009 Best Call Award Sutherland Global Service 08/2009
Timeline
Senior Marketing Specialist
ZOOMLION INTERNATIONAL
10.2021 - Current
Senior Marketing Specialist
National Supply Trade - ZOOMLION Dealer
11.2019 - 10.2021
Senior Sales Associate
Sri Lakshmi Engineering Works
02.2014 - 10.2019
Sales Associate
Sattam Mansoor Abukhair Trading Est
04.2011 - 06.2013
Technical Support Executive
DELL COMPUTER PROCESS - SUTHERLAND GLOBAL SERVICE
10.2008 - 02.2011
Customer service Assistant
Sutherland Global Service
02.2007 - 04.2008
Diploma - Computer Engineering
VLB Janakiammal Polytechnic College
06.2003 - 04.2006
Higher Education -
CMS Matriculation Higher Secondary School
06.2002 - 04.2003