Raja'a Alabasi
Jeddah,Mecca Region
Summary
Offering strong communication and problem-solving skills with background in customer service. Knowledgeable about handling patient inquiries and resolving conflicts with empathy and professionalism. Ready to use and develop interpersonal, organisational, and conflict resolution skills in [Desired Position] role.
Dedicated individual looking to start professional journey in customer relationship management. Possesses IT skills and knowledge of relevant software packages and online information systems. Organised and prioritises workload to meet personal and team goals.
Overview
7
7
years of professional experience
Work history
Patient relations officer
Saba Clinic
Jeddah, Mecca Region
03.2023 - Current
- Assisted in scheduling appointments, improving patient convenience and care coordination.
- Conducted surveys amongst patients; gathered feedback regarding services provided at the facility.
- Managed patient complaints, ensuring quick resolution and improved service quality.
- Communicated with patients for better understanding of their needs.
- Promoted new and updated services to increase customer retention.
Customer service coordinator
Dr. Ibrahim Masoud Dental Clinic
Jeddah, Mecca Region
04.2018 - 04.2019
- Handled inquiries for swift resolution, enhancing overall client experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Worked effectively under pressure, maintaining high standards of service.
Education
60, Jeddah high school
Jeddah, Mecca RegionSkills
Leadership
Communication
Teamwork
Time Management
Computer
Problem solving
Languages
Arabic
Native
English
Beginner
References
References available upon request.
Timeline
Patient relations officer
Saba Clinic
03.2023 - Current
Customer service coordinator
Dr. Ibrahim Masoud Dental Clinic
04.2018 - 04.2019
60, Jeddah high school
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