RAJBIR SINGH
Director - Cloud and DevOps
Dubai
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements for optimal results.
Overview
17
17
years of professional experience
Work History
Director – Cloud and DevOps
INTIGRAL LLC
8 2013 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
IT Infrastructure Engineer
Danat - Argaam FZ LLC
05.2011 - 08.2013
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Managing Amazon Cloud Infrastructure, Security for cloud Servers, CDN media delivery system, MSSQL DB Server Administration, and Web Server Management.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Trained junior engineers on industry-standard methodologies related to networking protocols, server administration techniques, or virtualization technologies.
- Designed and deployed scalable, cloud-based systems for improved application performance and reliability.
- Enhanced system security by implementing robust access controls, encryption, and intrusion detection measures.
- Monitoring and hardening of platform for 99.9% uptime and availability.
- Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
- Setting up of test labs before project implementation of major migration projects in Microsoft AD and Exchange.
- Experience of handling more than 500 servers, which are integrated with each other for E-business.
Microsoft Support Engineer
Alpha Data
03.2008 - 04.2011
- Amazon Cloud (AWS) data migration and management of production platform.
- Migration of Exchange 2007 to Exchange 2010.
- Implementation of Microsoft 2008R2 Servers Domain.
- Implementation of Hyper-V for production environment using MSCVVM 2008 R2.
- Disaster recovery drill every quarter for testing the disaster recovery plans.
- Implementation of Microsoft Exchange 2007 in a Failover Cluster environment (CCR).
- Implementation of MS SQL 2008 R2 in a multi-node active/active cluster environment.
- Migration of Exchange 2003 to Exchange 2007.
- Implementation of ISA TMG 2010 server for publishing Exchange Server.
- Performing the network architectural design and security analysis for the implementation.
- Installing Operating System releases and system upgrades for Windows 2003, 2008, and 2008R2 Servers, Microsoft Exchange Server 2003 service pack, and patches.
- Evaluating and installing patches, and resolving software-related problems.
- Monitoring Infrastructure and Co-Location hardware and software to ensure a high level of data integrity and availability.
- Managing all administrative aspects of corporate and remote employees' desktop support.
- Training and supporting end users in utilizing LAN/WAN and desktop client technology resources.
- Supports both the physical and virtual infrastructure of the organization and its facilities.
- Maintain various servers including file servers, print servers, backup servers, exchange cluster, blackberry server.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Coordinated with vendors to ensure timely delivery of hardware replacements, reducing system downtime.
- Analyzed support ticket trends to predict and prevent future issues.
- Facilitated knowledge-sharing sessions, boosting team's ability to solve complex problems.
IT Customer Support Engineer
Microwins LLC
05.2007 - 02.2008
- Installing, supporting, and maintaining Windows Server 2003, Windows XP and Windows Vista
- Installing and configuring Routers, Bridges, Terminal Servers to support WAN links
- Implementation of TCP/IP & related Services-DHCP/DNS/WINS/LMHOSTS/HOSTS
- Provide comprehensive support for MS Exchange servers at both network and user levels
- Designed and implemented local area networks for multiple customers
- Evaluated customer needs and proposed solutions for those needs
- Assisted in management of various contract customer networks
- Performed various pre-sales technical duties including assistance at industry trade shows
- Establish a client complaint record for tracking problems and solutions
- Perform daily polling, daily backup of the system, and print jobs
- Provide technical support to over 500 clients remotely using net meeting or phone system
- Configure network cables, troubleshoot connectivity issues, create users, and configure other related issues
- Corporate resource for Level Three technical support, called upon to resolve the most difficult or critical technical problems, including sporadic connectivity, software compatibility or hardware component issues
- Led successful upgrade of 750 users from Windows 98 to Windows XP
- Troubleshot and resolved issues involving all components of corporation networks and associated software
- Ensure planned and efficient computer use
- Configured firewalls, e-mail, Web, and FTP services
- Followed departmental procedures to purchase, configure, and install new and recycled
- Hardware systems, maintaining corporate standards for system
- Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures
- Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation
- Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems
- Networking, Client-Server Technology, Switches, Hubs, Local Area Networks, Network Administration, Network Planning.
Education
Bachelor of Computer Applications -
Mahatma Gandhi University
Dubai, United Arab Emirates 04.2001 -
Skills
Project Management
Residencelocation
Dubai -UAE
Personal Information
- Date of Birth: 11/11/1985
- Nationality: Indian
- Visa Status: Company Sponsorship
Educationcertifications
- 11/2015, Akamai Intelligence Platform, The Value of Akamai
- 07/2014, Certified Ethical Hacker v8.0 (C|EH), EC-Council
- 04/2012, Microsoft Certified Solutions Associate (MCSA), Windows Server 2008
- 04/2011, Microsoft Certified IT Professional (MCITP), Virtualization Admin 2008R2
- 09/2010, Microsoft Certified IT Professional (MCITP), Server Admin on Win 2008
- 08/2010, Microsoft Certified Technology Specialist (MCTS), MS Exchange 2010 Configuration
- 04/2010, Microsoft Certified Technology Specialist (MCTS), Windows Server Virtualization
- 01/2009, Microsoft Certified Technology Specialist (MCTS), MS Exchange 2007 Configuration
- 11/2008, Microsoft Certified Technology Specialist (MCTS), Win Server 2008 AD Configuration
- 02/2008, Microsoft Certified Technology Specialist (MCTS), Windows Vista Configuration
- 01/2008, Microsoft Certified Systems Engineer (MCSE), Win Server 2003
- 01/2008, Microsoft Certified Professional (MCP)
- 03/2007, Bachelor’s in computer applications, Mahatma Gandhi University (Dubai-UAE)
- 03/2003, Senior Secondary Education, Gulf Indian High School (C.B.S.E)
Timeline
IT Infrastructure Engineer
Danat - Argaam FZ LLC
05.2011 - 08.2013
Microsoft Support Engineer
Alpha Data
03.2008 - 04.2011
IT Customer Support Engineer
Microwins LLC
05.2007 - 02.2008
Bachelor of Computer Applications -
Mahatma Gandhi University
04.2001 -
Director – Cloud and DevOps
INTIGRAL LLC
8 2013 - Current
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