Rajesh Jangili
Glossop
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Team Manager
Euro Garages Australia
07.2021 - 09.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
United Petroleum
07.2020 - 06.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Regularly exceeded daily sales and product add-on quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
Junior Mechanical Engineer
Coastal Project Private Limited
02.2017 - 02.2019
- Maintained record of performed research for use in drafting final technical documentation and project costing efforts.
- Conferred with facility engineers to implement operating procedures, resolve system problems and provide technical information.
- Supported production cost quotations by providing estimates of equipment, material and labor costs.
- Assessed and analyzed picking system and provided recommendations to eliminate inspection stations by using pick-to-light concepts.
Education
MBA - Project Management
Kaplan Business School
Docklands Melbourne Victoria Australia02.2024
Bachelor Of Technology - Mechanical Engineering
Vaagdevi College of Engineering
Warangal Telangana India06.2016
Skills
- Strategic sales knowledge
- Stock management
- Retail materials management
- Money handling abilities
- Good listening skills
- Retail store support
- Paperwork Processing
Timeline
Customer Service Representative/Team Manager
Euro Garages Australia
07.2021 - 09.2024
Customer Service Representative
United Petroleum
07.2020 - 06.2021
Junior Mechanical Engineer
Coastal Project Private Limited
02.2017 - 02.2019
MBA - Project Management
Kaplan Business School
Bachelor Of Technology - Mechanical Engineering
Vaagdevi College of Engineering
Similar Profiles
Michelle GeogheganMichelle Geoghegan
Head of Business Improvement & Partnering at Euro Garages AustraliaHead of Business Improvement & Partnering at Euro Garages Australia
Kellie ZielinskiKellie Zielinski
Petrol Attendant at Euro Garages AustraliaPetrol Attendant at Euro Garages Australia
Richard AlvarezRichard Alvarez
Console Operator at Euro Garages AustraliaConsole Operator at Euro Garages Australia