RAJESH NAYAK
Riyadh and Dubai
Summary
Accomplished Restaurant Manager with 12+ years of hospitality experience, including 7 years in leadership roles across high-volume, fine-dining, and casual dining concepts. Proven expertise in managing end-to-end restaurant pre-openings, team building, and operational excellence. Skilled in developing SOPs, leading staff training, and optimizing service delivery while ensuring compliance with safety and hygiene regulations. Adept at driving guest satisfaction, increasing revenue, and creating exceptional dining experiences.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Café L’Occitane, Chalhoub Group
09.2023 - Current
- Led end-to-end pre-opening activities for two branches, including vendor coordination, kitchen setup, and team hiring.
- Developed and implemented SOPs, achieving consistent service standards across locations.
- Conducted mock service trials and operational audits to ensure readiness and compliance.
- Trained and managed a team of 20+ staff across FOH and BOH, reducing onboarding time by 30%.
- Managed daily operations, ensuring optimal service delivery and guest satisfaction.
- Oversaw staff training programs, enhancing team performance and customer engagement.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Coordinated vendor relationships, negotiating contracts to optimize supply chain management.
Assistant Restaurant Manager
Molten Chocolate Café, Dubai Hills Mall – Apparel Group
04.2022 - Current
- Supported daily operations and shift planning in a high-traffic mall location.
- Focused on improving table turnover rates and guest satisfaction.
- Assisted in menu engineering and local marketing initiatives.
Restaurant Manager
TOT Restaurants
02.2021 - 01.2022
- Oversaw all restaurant functions, including inventory, payroll, and staffing.
- Boosted monthly revenue by 15% through local outreach and promotions.
Assistant Restaurant Manager
Aubaine Restaurant, Dubai Mall – Chalhoub Group
11.2015 - 01.2020
- Trained junior staff and introduced SOPs to streamline operations.
- Managed supplier relations and reduced procurement costs by 10%.
Waiter
Eataly Restaurant – Dubai Mall, Azadea Group
07.2013 - 09.2015
F&B Attendant
Sheraton Hotels
01.2011 - 07.2013
Education
Bachelor’s Degree - Hospitality Management
Mangalore University
01.2010
Skills
- Restaurant Pre-Opening & Launch
- Leadership & Team Development
- Customer Service & Guest Relations
- Sales, Upselling & Local Marketing
- Inventory Management & Cost Control
- POS Systems (Micros), MS Office, Admin Tools
- Team management
- Staff management
- Point of sale (POS) system operation
Timeline
Restaurant Manager
Café L’Occitane, Chalhoub Group
09.2023 - Current
Assistant Restaurant Manager
Molten Chocolate Café, Dubai Hills Mall – Apparel Group
04.2022 - Current
Restaurant Manager
TOT Restaurants
02.2021 - 01.2022
Assistant Restaurant Manager
Aubaine Restaurant, Dubai Mall – Chalhoub Group
11.2015 - 01.2020
Waiter
Eataly Restaurant – Dubai Mall, Azadea Group
07.2013 - 09.2015
F&B Attendant
Sheraton Hotels
01.2011 - 07.2013
Bachelor’s Degree - Hospitality Management
Mangalore University
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