RAJESH. Shanmugam

Work experience:

• I have a total of 15+ years of experience and 8+ years of working experience in KONE Saudi Arabia, Maintenance Department

Roles and responsibilities:

• Monitor the Admin Team activities
• Conducting weekly calls with the Team
• Supports in Creating(tenders, orders, and material ordering in SAP, Tendering tool, and CRM) and handling customer inquiries
• Renewal, Conversion, and Modification contracts update in SAP
• Contract's Billing due list reports follow up with the sales team
• PR Creation and following up on PO conversion
• Creating Sales orders and standby orders
• Follow-up-up with the logistics team for the material ordering process
• Support to create customer data and hierarchies in SAP + CRM
• Prepare all relevant reports for Maintenance and spare parts in SAP
• Prepare the Reports in SAP, Active Maintenance contract report, Spare parts Reports
• Prepare the reports in the Tools (CRM & CPM) to analyze the sales and Operational activities and Market share covered
• Helped streamline repair processes and update procedures to support action consistency.
• Prepare Sales performance reports to analyze Budget vs Actual
• Support to prepare Each Quarterly business review performance presentation
• Responsible for invoicing and monitoring overdue payments
• Prepare Reports & Charts from Unstructured data to a Structured Report
• All Customer Data management creation Query handling with ISC

• Team : Master Data Management & Maintenance
• Role: Master Data Management and Contract Administration
• Doing control checks before preparing reports during the Month End
• Projecting the forecasting vs Actuals
• Actual sales on weekly basis
• Reconciling the SAP and CPM (corporate performance measurement) balance should be tailed on every month
• Preparing the report lost and recovered lift on monthly basis
• Preparing revenue recognition reports through CPM portal
• Creation of contracts in SAP (Renewal & Conversion)
• Equipment Creation, Modifications and Terminations
• Maintenance Plan Activation and Cancellations
• Invoice Creations, Credit memo and Cancellations
• Create opportunities to increase sales force
• Create and change of new customer account in SAP
• Handling and responding to the queries raised by Front Line
• For queries, contacting Frontline people to resolve the dispute and taking preventive
• Actions to reduce them gradually
• Preparing the daily, weekly reports
• Handling weekly and monthly conference call with counterparts

Team : Master Data Management

• Handlings of Masters setups in Factory
• Creating Customer, Product, Vendor Master
• Creating Codes with business logic for Raw and Packing materials
• Checking the data for completeness and accuracy
• Providing data for the mandatory attributes that need to be filled in the Masters
• Making the changes in the Master and sending confirmation to the customer
• Responsible for publishing promotional offers (Schemes) for HUL designed Redistribution stockiest (RS) in a Central unify tool
• This involves interaction with category Managers, placed in Head Office
• Claims processing for redistribution stockist's of HLL
• Preparing Scorecard for claims across all India Level
• Checking the completeness and accuracy of the attributes
• Ensuring that the request is as per the Schedule of Authority
• Reverting back to the requestor in case of incompleteness of attributes or for clarifications
• Entering the attributes into the system
• Communicating confirmation of the update to the requestor
• Updating and tracking SLA (Service Level Agreement)
• Pro-active identification of possible errors & problems and suggest
• Monitoring my teammates activity to control the issues
• Defect Identification & Analysis
• Using Solution Manager in Sap for handling users' request
• Allocation & Co-ordination of team activities
• Provide required information from Masters to the authenticated requestor
• Audit trail checking for all the masters that are created
• Monthly MIS Report prepared and sent to Branches